Customer Service Front Desk

Shushon Bradley

*** **** *** *** #*** San Francisco, Ca 94121

415-***-**** • ***********@*****.***

Work Experience

DeskReady San Francisco, CA

Desk Clerk Trainee 3 months

·Represented company at the front desk and provided excellent customer service to clients, guests, and vendors via phone, email, and in-person interactions

·Managed multi-line phone system and directed incoming calls to the appropriate staff

·Answered customer questions in professional, informative manner

·Compiled documents and packets for office use; handled outgoing and incoming mail, faxes; utilized office equipment such as printers, copiers, scanners, computers

San Francisco Chronicle San Francisco, CA

Sales Associate 6 months

·Utilized excellent customer service skills to sell San Francisco Chronicle subscriptions; consistently achieved high sales and exceeded sales quotas

·Utilized experience and knowledge to build customer relationships Conducted cold calls and answered prospective clients’ questions in informative manner

·Executed several special projects assigned by management

Walmart North Dallas, TX

Cashier 4 years

·Facilitated cash and credit card transactions; balanced drawers at the end of each shift

·Ensured station was organized and fully stocked; replenished supplies as needed

·Provided exceptional customer service by answering all questions in informative, friendly demeanor, directing customers to various locations

Ross Berkeley, CA

Sales Floor Associate 6 months

·Monitored and organized shelves; stocked them as needed

·Created and maintained shopping displays for specialty products and promotions

·Maintained back storage room and its cleanliness; assisted with inventory management

·Assisted customers in locating products and taking special orders

·Provided excellent customer service by helping individuals navigate the store and find items they were searching for; answered all questions in friendly, informative manner

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Education and Certificates

Community Volunteer Team Certificate San Francisco, CA

·Acquired over 45 hours of volunteer work; collaborated with team 2020 members to provide services to community

·Distribute meals to individuals experiencing homelessness; make care packages for women;

·Stock shelves, paint walls, work at food bank

·Glide, Project Open Hand – fill orders, shop for customers

High School

High School Diploma

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