Service Representative Energy I
Resume:
Diamond Johnson
Customer Service Representative
Aurora, IL 60502
adq9zx@r.postjobfree.com
Work Experience
Customer Service Representative
Pivotal Home Solutions
February 2022 to Present
While working for Pivotal Home Solutions/Center Point Energy I assisted customers with new services gas or electric and I also sold home warranty products. I created service orders for technicians, updated payment information, changed billing addresses, I worked with residential and commercial accounts. Inbound call center (Remote)
Homemaker
Addus HealthCare, Inc. - Chicago, IL
February 2019 to May 2022
As A Homemaker I assist my clients with light housework, transportation, changed catheter bags, groom my clients, prep meals, clean laundry, provide companionship, assist with small animals, and also assist with paperwork and telephone calls clients needed to be made. Machine Operator/Forklift Operator
OSI - Chicago, IL
August 2019 to January 2021
Use A pound and grams scale to weigh out the ingredients for the impossible whooper. Operator of an oil slurry and protein gel machine. Certified forklift operator
Call Center Customer Service Representative
Teleperformance
December 2016 to November 2019
While working for Teleperformance
I was A call center representative for H&R Block. Where I assisted customers with their product, took payments, and shipped new products over the phone. I was also promoted to work for New York Life Insurance Company. As A call center customer service representative for New York Life, I went over insurance packages, I requested to have information mailed to potential
customers, Took payments, Made changes to customers policies over the phone. Under both companies I verified customers identity and fulfilled their needs. Voter Registration Clerk
Board of Elections
February 2013 to October 2018
While working for The Board Of Elections my Job/duties were to calibrate all computers, tablets, and pill boxes.
I labeled all machines with their precinct and ward, that way they with be sent to the correct destination. Finally,
I also assisted as A dispatcher for my colleagues that were on site with the voters. Meaning if their machines
crashed or any equipment was faulty I assisted with troubleshooting and if I couldn't get the job done I sent the I. T. Persons out to the location to assist. Production Associate/Quality Assurance
Home Chef - Bedford Park, IL
January 2017 to September 2018
As A production associate I portion Food for meals, work on the assembly line, met efficiency goals, and when I was promoted to QA. I paid close attention to detail, inspected Food, documented my findings, and made sure my quality inspection rate was at 115% Packer
Lawson Products - McCook, IL
June 2018 to August 2018
I package household Items. Label products, and pick orders Assembly Line Worker, Packer
Schulze & Burch Biscuit Co - Chicago, IL
May 2018 to July 2018
While with this company I packaged pop tarts and granola bars. I moved at A fast pace and I paid very close attention to detail to ensure that the products were made and wrapped to perfection. Security Officer
Majestic Star Casino - East Chicago, IN
December 2017 to February 2018
While working as A security officer at Majestic Star Casino my duties included keeping an open line of communication with surveillance, other officers, and dispatch. My job also includes doing table fills, changing
tip boxes, verifying hand payments and jackpots, standing for long periods of time, transporting guest, guarding the atms for Garda, transporting employees with money from one location to the next, and A host of other
things.
Home Health Aide
Abcor Home Health
January 2014 to December 2016
As A caregiver I assisted my clients with light housework, transportation, changed catheter bags, groomed
my clients, prepped meals, provided companionship, assisted with small animals, and also assisted with paperwork and telephone calls clients needed to be made. Customer Service Associate
Walmart
July 2013 to November 2013
As A Walmart employee I was A cashier and overnight stocker. As A cashier I greeted customers and assisted with bagging and payments.
While stocking I was on the sales floor so I assisted customers with finding the location of items, Picked and
pulled pallets, stocked aisles, made displays and zoned multiple aisles by the end of my shift. Education
Parkland College
Lincoln Challenge Military High school
Skills
• Time management (Less than 1 year)
• Packing
• Picker Packer
• Picking Packing
• Shipping
• Warehouse Associate
• Quality Assurance
• QA
• Data Entry
• Billing
• Quality Inspection
• Order Picker
• Pallet Jack
• RF Scanner
• Security
• Forklift
Certifications and Licenses
Certified Nursing Assistant (CNA)
Drivers License
Home Health Aide
Forklift Certification
First Aid Certification
Additional Information
SKILLS
Communications (6 years), Time management (10+ years)
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