Customer Service Representative
Resume:
Elsa Castillo
Harlingen, TX 78552
*************@*****.***
SUMMARY
• Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints.
• Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment. Positive, upbeat [Job Title] brings more than [Numbers] years of customer-facing experience in fast-paced settings.
• Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Motivated to maintain customer satisfaction and contribute to company success.
• History managing large amounts of inbound calls sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
• Reputable customer service professional brings strong phone speaking skills with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
• Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Amicable cake center professional thriving in fast paced customer service settings.
• Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-trained and composed in busy call center settings.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
TaskUs - Remote
October 2021 to April 2022
• Set up and activated customer accounts.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service
• Performed needs analysis and presented options based on findings to help customers make decisions.
• Consulted with customers regarding needs and addressed concern.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Answered incoming telephone calls to provide store products and services information. Made outbound calls to obtain account information.
Customer Service Representative
Advanced Call Center Technologies, LLC - Harlingen, TX September 2019 to December 2020
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Asked probing questions to determine service needs and accurately input information into electronic systems. Reviewed account and service histories to identify trends and resolve issue. Upheld privacy and security requirements for customer information.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance. Consulted with customers to resolve service and billing issues. Cashier and Customer Service
Longorias Mini Mart - San Benito, TX
August 2010 to November 2016
• Processed payments for customers quickly and accurately to exceed productivity standards. Scanned, priced, and bagged customer groceries quickly to keep lines moving.
• Rotated and merchandised products at point-of-sale to improve impulse buy rate. Inventoried stock and placed new orders to maintain supplies for expected demand. Tracked company inventories, moved excess stock and arranged products improve sales.
• Answered customer questions, provided store information and directed customers to designated store areas. Verified customer age requirement for alcohol or tobacco purchases. Processed refunds for worn, damaged and broken merchandise.
• Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized. Director of Client Services
South Texas Psychiatry and Wellness Center - Harlingen, TX July 2007 to August 2010
• Established good and close relationships with clients. Consulted clients with clients one on one to get background of meds, family history, and their own back history.
• Managed daily appointments and reminders about upcoming appointments. Reviewed and approved client usage reports to assist accounts receivable team with billing process.
• Processed the billing and coding for the Dr.
• Made sure paper work was signed, faxed and sent. I would send the prescription to pharmacy and made sure client was advised.
Education
GED
Texas State Technical College-Harlingen - Harlingen, TX February 2014 to July 2014
Skills
• Cold Calling
• Salesforce
• CRM Software
• Business Development
• Sales Management
• Negotiation
• Upselling
• Account Management
Languages
• English - Expert
• Spanish - Fluent
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