Scrum Master Client Onboarding

NAME: CONSOLAR T NGU

CONTACT: 240-***-****

EMAIL: ***********@*****.***

ADDRESS: Hyattsville, Maryland

Professional Summary.

I am a Passionate, detail-oriented scrum master who is all about outcomes and guiding a development team transform Product Road maps, backlogs into incremental shippable products. I have mastered the act of working with offshore teams and onshore, driven them to attain high level of performance. I believe in constantly thinking ahead seeking ways to help my teams succeed. Seeking to help without diminishing value as I have extensive experience in SAFe Scrum and Kanban. I believe in using the agile best practice and principles to break cultural and organizational barriers limiting teams.

Professional Experience

Scrum Master February 2017 – Present

Citizens bank Cambridge MA

Took responsibility for managing dependencies between the Scrum teams and others, collaborated within the Scrum Master network especially regarding items necessary for product release.

Instructed and modeled core agile principles of collaboration, prioritization, team accountability. and visibility; ensured consistent application of scrum methodologies across the enterprise.

Maintained relevant metrics to help the team monitor their performance.

Encouraged continuous improvement in engineering practices to improve code quality and delivery.

JIRA tool is used for Agile Scrum to track the team activities.

Worked with offshore teams, acted like a liaison between them and on shore management.

Facilitated team breakout sessions in 8 PI planning, where in I ked team efforts in draft and finally plan read out of objectives.

Coached teams during PI to appropriately roam risk and proactively followed on them within the PI.

Facilitated release planning and took part in deployment nights ensuring the process went smoothly.

Raising team concerns beyond my handle to upper management.

Introduced Pre-PI planning session where I assess and prep the team ahead of planning.

Conducted one-day workshops, and daily training. Coached company directors, managers, developers, Product Owner and customers in Scrum Agile principles, roles, ceremonies, artifacts, and processes.

Influenced the Development Team’s Definition of Done standard to now include promotion to Production by end of Sprint for all stories. Team is now transitioning to single story, or daily releases.

Scrum Master January 2015 – January 2017

SkyWest Airlines Saint George, Utah

Contributed metric feedback to PMO Agile team and contributed to company-wide Agile COE.

Introduced the work in progress limit concept that helped Kanban team maintain a constant workflow.

Reinforced the concept of reduce batch sizes and smaller queue lengths to help Kanban teams increase their productivity.

Ensures that retrospectives are used as a medium for identifying areas of continuous improvement and that action items are owned and implemented.

Educated and guided team through the life cycle of a user story ensuring all components are captured.

Fosters an environment that adapts quickly to creative change and focuses on Agile development principles.

Foster close cooperation across all team members; encourages cross-training and team support.

Build a trusting and safe environment where problems may be raised without fear of reprisal.

Achievements.

Increased frequency of value delivered, improved story quality, grew Product Backlog to support 2x more customers. Team was initially serving 1 customer product. Now serving 4 departments with diverse products.

Served development teams through process and product focus. Cut cycle time from >90 days to <45.

Set up product review sessions where we reviewed, how our product was sailing in the market.

Set up bug and technical debt Fridays where teams worked to reduced them.

Radically improved work organization and processes, resulting in praise from our primary clients.

Organized weekly technical and Scrum Agile training for Developers and published edited video archives.

Created Scrum Agile training videos for employee and client onboarding.

Coached other development teams. Interviewed and trained additional Scrum Master.

System Experience

*Windows operating systems / Jira / Confluence / Rally / TFS / VersionOne / MS Excel / Outlook / MS Power point / MS Access / MS Access / MS Excel / Automated.

Technical Skills

Strong interpersonal, presentation and communication skills.

Good negotiation skills.

Good ability to analyze Agile artifacts.

Ability to run agile reports, including custom reports.

Intermediate knowledge of Agile tools (JIRA, Confluence).

Strong Knowledge of MS Products.

Strong organizational/task prioritization skills and follow through.

Strong decision-making, conflict resolution, and community building skills.

Certifications

*SAFe Advanced Scrum Master (SASM) -SAFe 5.

*Certified Scrum Master (CSM).

Education

Bachelor’s degree from university of Buea in 2012 with GPA of 3.52.

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