Draw Blood Nursing Assistant

Jඎൽൾ Yඈඅൺඇൽൺ W ඍൾ

Dallas, TX ***** 870-***-**** *******@*****.***

Professional with good skills in laboratory management and experience in lab processes seeking the role of a phlebotomist. Knowledgeable and dedicated customer service professional with extensive experience in Certified Nursing Assistant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. CNA

Draw

Customer service skills

Delivery

Nursing

Phlebotomy

Protocols

Quality

Safety

International sales support

Complaint resolution

Inbound and Outbound Calling

Strategic sales knowledge

Phlebotomist, 03/2011 to Current

Gamma Health Care Laboratory – Little Rock, AR

Properly handling all specimens according to the company's guidelines, protocols, and safety procedures while always maintaining a sanitary and safe workplace. Interviewed patients, analyzed and documented medical records, updated and filed documents. Travel to skilled nursing facilities to collect blood and specimens. Utilized my customer service skills to obtain necessary information from outside doctor offices. Responded to customer requests for products, services and company information. Certified Nursing Assistant/ Phlebotomy, 08/2007 to 03/2011 McGehee Nursing and Rehab – McGehee, AR

Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture. Follow infection-control and safety procedures in carrying out daily phlebotomy functions. Prepare blood-collecting equipment, draw blood, and safely store and transport samples. Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Certified Nursing Assistant/ Restored aid, 01/2001 to 08/2007 Davis West Nursing Home – Pine Bluff, AR

Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare, and nursing-home settings. Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.

Commended for chart accuracy, effective team collaboration, patient relations, and consistent delivery of empathetic care.

Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

The New Educational Beginning McGehee, AR

Certified Nursing Assistant

TPA Pine Bluff, AR Phlebotomist Licenses

Eൽඎർൺඍ ඈඇ

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