Customer Service Resident Assistant

Katreice Sandifer

Objective:

To become an employee within a growing organization where I can utilize my 15 years in personal care and customer service experience.

Work Experience:

MHS

MRT Customer Service Rep February 2017 to Current

. Escalate eligibility for members who paid more than 15 calendar days ago

. Investigate Pac Discrepancy between FSSA letter and MHS invoice

. Initiate appeal process for members who were termed in error Apple Care January 2016 to January 2017

Technical Support/T2 IOS and Mac + Senior Advisor

Comfortable with 50-60 inbound calls a day

Answered customer calls for 40 to 60 hours a week

Assisted customers with hardware and software on both iOS and Mac

Wowed apple customers and ensured customer satisfaction

Used Apple resources for speedy resolution

Life Care Homes 2008 – 2015

Lead Resident Assistant

Managed 1st & 2nd shift daily operations

Ordered and reordered facility medications

Scheduled doctor’s appointments and transportation for residents

Found providers in the network

Maintained facility for resident safety according to OSHA guidelines Creative Healthcare Solutions 2007 – 2008

Personal Care Worker

Responsible for assisting residents with activities of daily living

Administered medication

Maintained facility for resident safety according to OSHA guidelines Education:

Rufus King High School, Milwaukee, WI

Diploma, 1998-2002

2009 Recognizing & Responding to Challenging Behaviors, Certified 2009 8-hour Med-Pass, Certified

2009 Patient Rights & Procedure, Certified

2009 CPR & First Aid/Alleviate Choking, Certified

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