Customer Service Representative
Resume:
APRILLYNN ESTRIDGE
WALLINGFORD, CT 06492
*********@***.***
Professional Experience
EMCOR FACILITIES
SCHEDULER AND DISPATCHER
Set up and schedule emergency work orders coming in
Schedule monthly preventative maintenance work orders
Ordered necessary parts for repairs
Work with onsite maintenance coordinators
Track inventory of tools and parts for jobs
2012-2019
JOHNSON CONTROLS INC
CUSTOMER SERVICE AGENT
Answer incoming service calls
Set up service requests, activities and dispatch to technicians
Review and book customer contracts
Handle inventory for branch
Handle fleet vehicles for branch
Billing and A/R issues
Order parts as needed for jobs
2000–2011
PENTRON CORPORATION WALLINGFORD, CT
CUSTOMER SERVICE TEAM LEADER (3/06 TO 2011)
Oversee all Customer Service daily functions in addition to the regular
Customer Service Representative duties
Review all returns and credits for direct customers and dealers
Handle all private label orders/returns
Train new employees on Oracle (2009 to present)
Run daily and monthly reports for sales and telephone activities
Track all customer service vacation/time off requests for proper coverage
Maintain a 99.5% or higher telephone answer rate per month
Maintain a 99.5% or higher error free rate per month
CUSTOMER SERVICE REPRESENTATIVE (2000-2006)
Answer multi-line telephone system
Input orders for customers and for dealer accounts
Resolve customer complaints and issues with billing and or shipping
Telemarketing
Support the Technical Service Department
Train new employees on JD Edwards and Oracle
1998-2000
CONNECTICUT REFINING CO. WEST HAVEN, CT
CUSTOMER SERVICE REPRESENTATIVE
Answer multi-line telephone system
Input service calls and deliveries
Review daily cleaning appointments
Resolve customer complaints and issues
Invoice monthly service contracts
Run and review monthly pricing reports
1995–1998
POLYCHEM CORPORATION NEW HAVEN, CT
CUSTOMER SERVICE REPRESENTATIVE
Answer multi-line telephone system
Input orders
Type contracts and special pricing proposals
Resolve customer complaints and issues
Calculate sales representatives’ monthly commissions
Assist with A/R, A/P and Purchasing Departments
Work with fright carriers in reference to pricing, claims and problems
1994–1994
SHERMAN VALLEY NURSERY HAMDEN, CT
OFFICE ADMINISTRATOR
Answer multi-line telephone system
Accounts Payable, Accounts Receivable, banking responsibilities
Type contracts as needed
1987–1994
GETTY PETROLEUM CORPORATION NEW HAVEN, CT
OFFICE ADMINISTRATOR
Answer multi-line telephone system
Create monthly reports for Territory Sales Managers
Assist Regional Manager and Territory Sales Managers
Type contracts and memos
Resolve customer complaints and issues
Assist with Accounts Receivable and daily billings
Schedule off site meetings
Purchase office supplies
Education
1982–1986 St. Mary’s High School, New Haven, CT
Computer Skills
Oracle, J. D. Edwards, ADDS System, Altos OSAS System, Microsoft Word, Excel, Microsoft Office Outlook, Nexgen, IWMS
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