Office Assistant Customer Service

**** ***** ****** *******, ***** *D * Riverdale, NY 10463

(h) 347-***-**** * (c) 203-***-****

e-mail: ***************@*****.***

Marquis J. Giddiens

Profile * Skills:

Highly qualified and dedicated individual with over 2 years of IT experience, over 7 years of Customer Services & Retail Business Experience, offering versatile strengths and record of successful job performance. Effective skills in: Microsoft Suite (Word, Excel, Power Point, Access & Outlook), excellent worker, organized, planning and problem solving. Peer/Team Mediation (upward Bond) College Predatory Program. Technical * Skills:

Software: Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), Cisco Packet Tracer

Hardware: Laptops, Workstations, & Servers (Hp, Dell), Ethernet Cabling, Printers, Scanners, Other Peripherals, and Transporting obsolete or functioning systems.

Networks and Protocols: LAN/WAN, TCP/IP, DNS, POP3, IMAP, SMTP, FTP, Ethernet, WAP, VPN, DHCP, SOHO router configuration.

Experienced Accomplishments:

NAGARRO INC.

Manhattan, NY ~ 6/2021 TO 12/2021

DOE Service desk/Quality Control Agent: Office Help and IT Support in the School Rising Program

Informing parents of the location of their children.

Documenting IT issue occurring between parents, Staff, and Students.

Telephone Assistant: answer calls, transferred calls, retrieve messages.

Troubleshooting Assistant (Field ops, Central LAN, etc.) SCAN HARBOR

New York, NY ~ 12/2019 to 6/2020

Shadowing Mano, Irick ~ **@****-******.*** ~ 347-***-****

Updating Desktop to Windows 10

Setting up office phones

Printer maintenance

Setting up security camera to monitors

MODELL’S

Bronx, NY ~ 2/2019 to 3/2020 (Store Closed)

Sales Associate: Store Security and Customer Service

Maintenance

Security

Cashier

TARGET

Riverdale, NY ~ 1/2016 to 12/2018

Trumbull, CT ~ 9/2014 to 12/2015

Sales Floor Associates in a Retail Department Store: Customer Service and Stockroom Organizer

Managed off site stock room.

Provide daily auto fills for inventory.

Operated Forklift/Crown to transport goods for sales floor displays.

Cross-trained in 3 departments at two separate locations.

Logistics Team Member: pull scheduled stock items for display, customer purchase requests.

Promoted to Sales Floor Team Member.

Customer satisfaction fulfillment.

STRAIGHT TO THE POINT FINANCING

Bridgeport, CT ~ 4/2007 to 1/2022 (Per-diem)

Office Clerk: Office Support

Office Assistant: Administrative Support, file, shred, copy, answer phones and bulk mailing.

Office Maintenance.

Processor & Researcher- Produce minor reports.

3611 Henry Hudson Parkway, Unite 4D * Riverdale, NY 10463

(h) 347-***-**** * (c) 203-***-****

e-mail: ***************@*****.***

Marquis J. Giddiens

Education:

JOHN HOPKINS SCHOOL OF MEDICINE

Certificate ~ 2021

Contact Tracing

NPOWER

Certificate ~ 7/2019 TO 12/2019

Technical Fundamentals Program

COMP TIA

Certificate ~ 2019

WESTHILL HIGH SCHOOL

STAMFORD, CT

Diploma ~ General Studies

References upon request

3611 Henry Hudson Parkway, Unite 4D * Riverdale, NY 10463

(h) 347-***-**** * (c) 203-***-****

e-mail: ***************@*****.***

Marquis J. Giddiens

References:

MR. ANDREW IFILL

Ph: 203-***-****

Email: ********@*****.***

Relationship: Current Teacher/Life Coach (Role Model) Years of Association: over 10 years

MS. TERRINA SHEPARD

Ph: 203-***-****

Email: ********@*********.***

Relationship: Professional

Years of Association: over 5 years

MR. LAZARUS RIVERA

Ph: 929-***-****

Email: **************@*****.***

Relationship: Co-Worker

Years of Association: 4 years

Contact this candidate