Customer Service, Veterinary Assistant, sales
Resume:
Samantha Gagne
Strafford, NH ***84
Cell: 603-***-**** Email: *************@*****.***
Educational Service Representative/Senior Executive Leader for Usborne Books & More, December 2018-Present
Sales
oSelling childrens’ books
oHelp customers purchase books for their readers
oCommunicate to customers via phone, social media, email
oRun business website
oExcel and Word Document Experience
Date entry/ Generate reports
oCreating promotional graphics on Canva Website
oBuild a personal business and manage a team of consultants
oCommunicate to team via phone, social media, email, lunch meetings if local
oEducational Outreach
Run book fairs, home parties, vendor events, fundraisers for organizations (events for local town, local hospitals)
Animal Care Experience:
Veterinary Assistant- Broadview Animal Hospital in Rochester, NH, October 2014- December 2018
Experience working directly with veterinarians, veterinary technicians/assistants, clients, dogs, cats, small animals
Laser Therapy For Canines
Noninvasive procedure using a special light to penetrate the skin/tissues to help open up blood flow to the area and accelerate the body’s natural healing process
Assist with animal husbandry (sanitizing facilities)
Provide Customer Service for clients regarding their pets, emotionally and physically
Ability to work and learn different computer systems
Answer phone calls/make phone calls
Restrain dogs, cats, small animals for exam or procedure done by veterinarian
Administer medication/fluids for patients in need
Retrieve blood samples from patients as needed
Educational Outreach to discuss job title
Part-time Educator- The W.I.L.D & Zoological Park of New England in Rochester, NH, April 2012-September 2013
Experience with various wildlife from around the world
Assist with animal husbandry (sanitizing facility, feeding,)
Assist/ give educational outreach services (animal handling and public speaking)
Volunteer- Marine Animal Rehabilitation Science Center at the University of New England in Biddeford, ME, 2009-2012.
Experience with seals, sea turtles, and porpoises.
Feeding (tube-feeding, assisted feeding, throwing fish); food prep; keeping rooms sanitary, restraining (for blood samples and antibiotic treatments), assisting in necropsy procedures
Volunteer- Animal Welfare Society, Kennebunk, ME, 09/10/2010 - 01/15/2011.
Experience with dogs, cats, other household animals.
Sanitizing areas for animals; exercising dogs.
Animal Science Class Member- Dover High School, Dover, NH (2007-2008)
Instructed in grooming and domestic animal handling, care and observation.
Provided basic training techniques to newer classmates.
Animal Care Technician/Veterinary Assistant/Foster Care Coordinator-Cocheco Valley Humane Society in Dover, NH, September 2012-present
Experience with various dogs and cats
animal husbandry (feeding, sanitizing facility)
fundraising at events for the shelter
speak with public whose interested in adopting an animal
retrieve blood samples from animals during intakes and perform blood tests
administer medication/fluids/vaccinations for animals in need
Find temporary foster homes for animals in need
Veterinary Technician-Great Brook Animal Care in Lebanon, Maine, February 2013-March 2014
provide customer service for clients regarding their pets
answer phone calls/make phone calls
restrain dogs and cats for exam or procedure done by veterinarian
administer medication/fluids for patients in need
retrieve blood samples from patients and use various blood machines to receive results (CBC, Comprehensive machines)
perform fecals and urinalysis's, while checking for any abnormal result under microscope
Dog/cat Owner- Care for (training, feeding, exercising, doting) of large, lovable dogs.
Intern/ Volunteer- Center for Wildlife in Cape Neddick, ME, 05/23/2011-present.
Experience with wildlife animals
Feeding (tube-feeding, hand-feeding); sanitizing many areas and objects; restraining animals of various sizes (for treatments and examinations); preparing meals; giving medication (hand-feeding
and/or mixed in food).
Education:
Psychobiology major, Creative and Fine Arts minor. University of New England, Biddeford, ME; Degree date May, 2012. Dean’s list sophomore year, junior year, senior year
Campus Clubs, Interests, Volunteer positions:
Secretary, Animal Behavior Club, University of New England, 2010.
-Fundraising and participating in club meetings which seek job opportunities and internships that are animal behavior related.
Member, IMATA, 2010.
-Seeking as many job opportunities and internships as possible and being able to do network connections with possible future employers to work with animals.
Swam with dolphins, Discovery Cove, FL, 2002 and in Bermuda, 2013.
Other Volunteering-
Sweetser Organization, Saco, ME, November 2011-present
-Provide friendship and care for abused children
Heart of Biddeford, Biddeford, ME, December 2nd, 2011.
-Helped set up for holiday festival for children and families in community.
Employment, Awards and Proficiencies:
Competed in Miss Strafford County, September 2010.Won People’s Choice Award
Won ‘Most Improved’ award both years in Animal Science class (2007-2008)
Waitress, Wild Willy’s, Rochester, NH (2004 – 2008)
provided accurate and friendly customer service; cleaned facility.
Strengths
athletically conditioned; physically fit through sports and personal conditioning.
passion for animals; animal photography.
work well with others; easy going
Received certificate for the completion of a Humane Euthanasia Course for animals, Montpelier, VT (May 14th, 2014)
Laser Therapy Certified (Broadview Animal Hospital)
New Team Leader of the Year Honorable Mention Award (Usborne Books & More, 2020)
New Executive Leader of the Year Honorable Mention (Usborne Books & More, 2021)
Excellence Award-(2020, 2021, Usborne Books & More)
Legacy Recruiting Award-(2021, Usborne Books & More)
Legacy Sales Award, $100,000 in book sales-(2021, Usborne Books & More)
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