Customer Service Intake Specialist

JORDYN C. Prophet

*** ****’s Leap Drive Leesburg, Georgia 31763 470-***-**** **************@*****.***

Customer Service / Community Relations/Retail Management

Highly knowledgeable and dedicated professional experienced in delivering superb customer service, that contributed to the establishment’s overall sales success. Compassionate individual involved within the community, specifically in molding the mind of adolescent girls by way of mentorship and coaching.

Certification: Microsoft Office Word Specialist

PROFESSIONAL EXPERIENCE

True Vinyl, LLC – Albany, GA

Customer Service Specialist 2020 – Current

Maintain inventory control and store appearance. Provide superior customer service; support management in the accomplishment of assigned task.

Greet customers and provide them with a positive shopping experience while recommending service products and supplies based upon their needs.

Providing adequate training and supervision to a staff of 8. Ensured that all staff was informed and well versed of all store policies and procedures, to include daily operations, dress code compliance, and scheduling.

The National Lighthouse Foundation – Atlanta, GA

Peer Mentor / Intake Specialist 2017 – 2020

Served as a mentor to young girls within low-income areas and low performing schools. Assisted within the areas of academic assistance, personal development and character development.

Coordinated and spearheaded various program initiatives to include an attendance incentive program, a rites of passage ceremony, etiquette classes, and much more to aide their development.

CUSTOMER SERVICE

Dougherty County Xtreme Youth Sports – Albany, GA

Varsity Cheer Coach 2020– Current

Served as a mentor to young girls within low-income areas and low performing schools. Assisted within the areas of academic assistance, personal development and character development.

H.O.M.E. for the Holidays – Cuthbert, GA

Co-Founder / Community Service 2017 – Current

Assisted in proved single-parent households with daily living necessities and holiday gifts for the children and elderly within the home.

EDUCATION/PROFESSIONAL DEVELOPMENT

ALBANY STATE UNIVERSITY, Albany, Georgia

Currently Pursuing: Bachelor of Arts: Social Work

NORTH ATLANTA HIGH SCHOOL, Atlanta, Georgia

High School Diploma, May 2019

Reference Available Upon Request

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