Customer Service Care

Ashley Boggs

London, KY *****

606-***-**** *****************@*****.***

Investigations and Research Professional

Accomplished investigator and research analyst with progressive experience defining and driving data analyses strategies forward with proven track record of driving analytical insights to support the financial structure of diverse organizations.

Thrives in high-volume environments with the ability to optimize ever-changing business needs, improve business opportunities and continuously propel corporate strategy development and execution.

Adept at cultivating partnerships and building lasting relationships across business sectors, including executive-level communications within cross-functional organizations.

Areas of Expertise:

Investigations - Consulting – Research – Missing Persons - Workman’s Compensation - Fraud – Analytics Business Strategy - Business Development – Project Management - Analytical Research – Quality Assurance

Process Improvement - Customer Service – Marketing - Design - Photography

Creekside Gardens London, KY. 2021-Present

Sales

Performs daily upkeep of garden center grounds. Daily greenhouse maintenance, upkeep of plants, such as watering, pruning, and fertilizing.

Design of decorative accents around the property.

Customer service and sales.

Kentucky Special Investigations Unit London, KY

2015 to 2019

Investigator

Performs surveillance and field investigations for insurance cases. Services provided include video surveillance, statement acquisition, witness interviews, photography, insurance claims investigations, SIU, document review, analysis and retrieval and courthouse record research.

Notable Achievements:

Consistently exceeded KSIU assigned investigations metrics and goals.

Skillfully surpassed targeted deliverables year-over-year.

Recognized for exceptional attendance and reliability.

ACS, a Xerox Company London, KY

2012

Customer Care Agent

Delivered customer service for social security beneficiaries, enrolled and monitored beneficiaries’ debit card services and maintained account/transaction information. Partnered with customer service engineers, account associates and service managers to resolve concerns and provide solutions.

Notable Achievements:

Strategically drove sales through streamlined consumer education, outreach and guidance.

Exceeded assigned objectives, enhanced processes and proposed consistent cost reduction efforts.

Senture, LLC London, KY 2008 to 2010

Quality Control Analyst

Provided customer service for Medicare recipients. Provided comprehensive overview of information concerning insurance coverage guidelines and prescription drug plans to recipients. Aided customers in making healthcare decisions by prudently matching customers with the optimal products and services. Drove sales and revenue by through education and guidance. Monitored employee U.S. census phone calls for quality assurance. Analyzed client data and generated reports on risk analyses and portfolio performance.

Ashley Boggs *****************@*****.*** Page 2

(Senture, continued)

Notable Achievements:

Augmented consumer satisfaction through comprehensive educational workflows.

Tactically drove sales through consumer education and issue resolution.

Capture Studio and Gallery London, KY

2009 to 2010

Designer, Stylist & Photographer

Executed makeup, wardrobe design, backdrop design, sales, marketing and photography. Cultivated customer relationships and generated sales growth. Oversaw all aspects of post-production, from editing pictures and using software to deliver polished packages. Devised sales and promotions. Developed policies regarding payment, exchanges and security practices.

Notable Achievements:

Executed social media marketing plan and established marketing metrics.

Education

Attended University of Cincinnati Business Management and Communication Design 2003-2005

Professional Development and Affiliations

Missing Pieces Network Non-Profit Missing Persons Organization East Tennessee Civilian Search and Rescue Non-Profit Organization

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