Customer Service Data Entry
Resume:
Constance Naana Ofori
Middletown, DE 19709
302-***-**** ******@*****.***
WORK EXPERINCE
July 3 2015 Present Amazon
March 2011- 2014
Direct Support Associate
Assists people with intellectual disabilities
Data entry
Documentation Therapy
January 2011- March 2011- Christiana Care, Newark, Delaware
Clerk- Volunteers-Employee Health
Filling
Medical record management
July 2007-Steptember 2009-Hospital Billing and Collection Service Center, New Castle
Patient Account Representative
Update patient demographic and insurance information
Exceptional telephone, customer service and problem solving skills to assists patient in resolving their hospital account.
Verification and payment, adjusting and submitting account
Identity issues and research alternative insurance or payment while navigating and updating various patents accounting system
Follow up authorization and filling
Submitting electronic claims
Sending primary and secondary electronic claims
Customer service
January 2000-July 2007-Montefiore Medical Center Bronx New York
Senior Account Clerk /Account Analysts
Patient account balance to ensure that all element of the account are accurate
Verification and payment, voiding or adjusting and submitting
A claims process of commercial and blue cross claims with special emphasis on outpatient account.
Billed claims rejection auditor for all accounts requested by insurance companies as well as Medicaid
Posting payments
Medical record coding compare
Rebill update outstanding outpatient receivable case to be received in ARI for history of denial account
Receivable inquire, outpatient credit processing charge
Data entry
Follow up payment
Filling
Customer service
Worked denials
October 1999-December 1999 -Metropolitan Hospital Center Bronx New York
Medical Assistants – Volunteers Department- Clinical Internship
Assist patient with medication, preparing and assisting minor surgery for physical examination.
Medical record management
Filling
Schedule appointment and follow up
EKG
Insurance billing
SKILLS
Excellent written and verbal communications Expert creating and research
Ability to identify problems and resolving Experience with hospital system
Customer service Team Player
American health ware (Eagle system) Kronos
Microsoft Office Meditech
Excel, Word, Power Point Fast system
Flash,
PENN FOSTER,Scranton, PA
Graduate Medical billing and Coding'
Delaware Technical and Community College Pitmas College, Cape, Ghana
Delaware USA Diploma of Accounting, Typing, English
Pursuing- Associate in Health Information and Business Management, 1990
Management Bremen Asikuma Girls School,
Municipal Training Center Brooklyn, New Ghana, 1986
York, 1999
ACADEMIC HONORS
Honors of Roll
Perfect Attendants
Nationally Accredited by (ACCET)
CERTICATION/CREDENTIALS
Medical Assistants Certificate
E. K.G. Technician
Phlebotomist
REFERENCES
Available upon request
Contact this candidate