Customer Service Data Entry

Julie Bernard

** *** ****** • Saco, Maine *****

774-***-**** • ***********@*****.***

Administrative/Customer Service/ Planogram Specialist

Strong Communication Skills Problem Solving Abilities Self-Starter

SUMMARY OF QUALIFICATIONS

Finding orders, Replacing items in Orders update Account

Interviewing, Hiring, On-boarding new employees, keeping the I-90 current.

Customer Service and Data Entry in fast paced environment, ability to multi-task under pressure. Project manager understands customer value. Working knowledge of excel, Spreadsheets, comparing files, formulas, word, power point, Ulti Pro, Citrix, Exact Macola and AS400. Have received awards for leadership and going above and beyond required workload.

Remote Experience Phone & Email.

I have work experience, including as a Planogram Analyst in industries including Miscellaneous Retail.

Retail overrides, Temporary price reduction program, independent north and south ad programs, Indexing, Extracting Files.

PROFESSIONAL WORK OF EXPERIENCE

Wayfair, Boston MA 10/18/2021 to Present

Total Remote Service Agent

Phone and Email

SR

Help customers with orders – Ordering items, Cancelling Orders, Finding Shipped Orders, Replacements for Damaged Items, Returns, Adding Promo Codes and Price Reduction

Shipping Questions

Aston Carter September 2021 to October 2021

Working @ NorthEast Credit Union – Portsmouth NH

Contact Center

SSR

Help Members using a variety of information within the systems (temp service)

GoodwillNNE, Gorham, Maine March 2019 to September 2021

Warehouse Manager

Managed 34 people in three Departments

Met deadlines for 30 stores though out Maine, New Hampshire and Vermont

Payroll

Hiring & Terminating

Reviews

Sweetser, Saco,Maine June 2017 to March 2019

Client Records Specialist II – Partial Remote

Data Entry

Customer Service

Direct Personnel, LLC, Westbrook, Maine, December 2015 to June 2017

A Division of Maine Staffing Group

Data Entry Foxit Phantom PDF Doc. Manager

Dispatcher for IT Help Desk

Meeting Coordinator, minutes

Manage loaner Library

Purchasing, Bids, Create PO’s

Code Invoices

Springbornstaffing, Portland, Maine, October 2015 to November 2015

Customer Service

Data Entry

Answering Phones

Direct Personnel, LLC, Westbrook, Maine, May 2015 to October 2015

A Division of Maine Staffing Group

Front Desk Reception

Answering Phones

Customer Service

Exact Macola

Photographing and Printing of ID’s

Spreadsheets

Filing

Handling large amounts of cash

Imperial Distributors, Inc., Auburn, Massachusetts, December 1998-May 2015

Planogram Specialist – Partial Remote

Create and maintain approximately 1500 planograms

Customizing planograms

Labels, and orders are created from planograms

Planogram files matched against scans from stores

Customer Service

Project Manager

True Green Chem Lawn, Webster, Massachusetts, April 1998- October 1998

Customer Service

Sales Auditing

Placing Orders

Harvest Personnel, Worcester, Massachusetts, March 1996- April 1998

Various office work

Customer Service

Soldering circuit boards

Pegasus, Marlborough, Massachusetts, February 1992- March 1996

Customer Service

Call Center

Stevens Linen, Dudley, Massachusetts, July 1986 – February 1992

Various Office duties

EDUCATION

Dudley Hall 1990-1992

Legal Secretarial

Salter Secretarial School 1992

Executive Secretarial

University of Phoenix 2012-201-

Health Care Administration

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