Esther Benard

Customer Service Representative

404-***-****

adq99f@r.postjobfree.com

**** ***** ****** *****

Objective

Dedicated Customer Service Representative seeking to utilize my exemplary interpersonal and administrative skills at a position within your company. Adept professional with 20+ years of experience in high-volume medical office and enterprise settings.

Experience

Patient Coordinator, Medbridge Home Medical

September 2018 – Present Atlanta, GA

Warmly greeted incoming/outcoming patients.

Scheduled patient appointments in an efficient, timely manner.

Promptly answered telephones and directed calls to appropriate staff.

Recorded patient’s demographic and insurance information into a POS software program.

Patient Coordinator, Dermatology & Skin Cancer Prevention Center

February 2009 - May 2018 Stockbridge, GA

Collaborated with administrative and clinical staff to optimize the quality of patient experiences.

Obtained insurance information, performed eligibility checks, and pre-authorizations for new and existing patients.

Maintained medical records, technical library, and correspondence files.

Performed clerical functions such as ordering and maintaining an inventory of supplies.

Customer Service Representative, Ceridian

September 2006 - February 2009 Atlanta, GA

Answered incoming calls and provided helpful information to customers.

Established and maintained a positive rapport with clients.

Effectively handled customer orders, changes, and returns in accordance to standard policies and procedures.

Creating and maintaining an accurate record of customer information.

Intake Operator, Deming Law Firm

August 2004 - September 2006 Norcross, GA

Maintained an organized and clean office space.

Used the AS400 system to create files for the attorney's review.

Professionally discussed case details with the client.

Updated and referred clients to the appropriate attorney.

Payroll Processing Associate, Automatic Data Processing

December 1998 - September 2004 Alpharetta, GA

Processed confidential tax form information.

Identified and resolved system and account issues.

Successfully established effective systems for record and creating database for daily tracking.

Verified that information in the computer system was up-to-date and accurate

Skills & Abilities

oCommunication Skills

oOrganizational Skills

oMedical Terminology

oPatient Scheduling

oBilling and Insurance

oRecords Management

oPatient Confidentiality

Technical Knowledge

oMicrosoft Office

oNext Gen Office

oPOS Systems

oEMR

oDME

oIDX

oAS400

oSAP

Education

High School Diploma, Penn Foster High School

Graduated in 2019 Scranton, PA

References

Available Upon Request.

Contact this candidate