Customer Service Prior Authorization
Resume:
LIBBY LEE
Marshall, Texas 75670
*********@*****.***
OBJECTIVE
As a laboratory professional with over 30 years of experience, I am seeking a career opportunity in laboratory settings, research, or training. I am eager to utilize my strong communication and analytical skills, research and clinical methodology and my QA/QC expertise to promote patient care and laboratory advancements.
EDUCATION
East Texas Baptist University (Marshall, TX)
B.S., Biology and Chemistry, May 1978
30 hours continuing education classes in Nursing, 2004-2006
EXPERIENCE
UT Health East Texas
Carthage, TX
Medical Technologist
August 2019 - Present t
Lab Generalist
Proficient in Hematology
Proficient in Chemistry
Proficient in Urinalysis
Proficient in Blood Bank
Proficient in Microbiology
Quality Assurance
Quality Control
Dr. Kayvan Kamali – Prior Authorizations
Longview, TX
Prior Authorizations / Appeals
May 2018 - August 2019
Prior Authorization for Medications
Justification of Appeals for Medications
Transmit prescriptions electronically
Phlebotomy – adults, children, elderly patients; butterflies and straight draw, finger sticks
Take all vital signs – blood pressure, temp, pulse
Give Shots
Abosolute Concierge - Consultant/Patient Care
Marshall, TX
Laboratory Set-up - Licensing
March 2014 - April 2018
Patient Care
Phlebotomy – adults, children, elderly patients; butterflies and straight draw, finger sticks
Take all vital signs – blood pressure, temp, pulse
Change dressings using sterile technique
Perform suture removal
Administer breathing treatments
Write all policies and procedures for equipment
Set-up Equipment
Train Staff of policies and procedure on equipment
Obtain CLEA Certification
Obtain CAP Certification
Prior Authorization for Prescription refills
Patient Referral to Specialist
Private Caregiver
Marshall, TX
Sitter with elderly and terminal patients in their home
August 2013 – February 2014
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Assess patient needs
Change wound dressing as necessary
Administer medication as prescribed
Turn patient as prescribed
Groom patient daily
Change clothing / pajamas
Dr. Terry Gerber - Cardiologist
Marshall, TX
Receptionist
May 2013 – July 2013 .
Greet patients upon arrival at office
Answer phones
Schedule Appointments
Re-schedule Appointments as directed by physician
Prepare charts for physician review and charting
All Cypress Veterinary Hospital
Marshall, TX
Bookkeeper / Lab Tech
December 2011 – May 2012
Proficient with Hemax system for Laboratory
Knowledgeable of accounting practices
Proficient with Customer Service
Knowledgeable about Dogs and disease
Texas Children's Hospital
Houston, TX
Laboratory Generalist
January 2011 - June 2011
Proficient with the Sysmex 2100 for Hematology
Proficient with the Centaur, Blood gas and Imx
Knowledgeable of CAP compliance
Knowledgeable at Call Center operation
Proficient with the operation of the Prospec
Lab Tek Services
Marshall, TX
Owner
May 1996 - January 2011
Responsible for coordinating and weekend scheduling of contracted lab technicians
Responsible for planning work schedules and coordination of personnel
Oversee laboratory personnel training and ensure clinical compliance
Skilled at analyzing and preparing various reports for multiple inspections
Supervise and implement new lab management techniques to increase turn around time and simultaneously meet cost goals for a more efficient lab
Good Shepherd Medical Center - Marshall
Marshall, TX
Hematology Supervisor
May 1979 – May 2010
Effectively trained and oriented staff and students on equipment operation and accepted laboratory procedures
Regarded as a highly-skilled lab technologist, with extensive experience interacting with various departments
Systemized and increased efficiency in QA/QC throughout laboratory
Skilled in troubleshooting and repair of numerous Abbot and Beckman Coulter instruments, including the CellDyn, Access, LXi, and ACL
Prepared monthly evaluations of quality control within laboratory using standard laboratory test and measure controls and maintained compliance with CLIA and OSHA safety and risk-management guidelines
Responsible for preparedness for JCAHO and CAP inspections
Proficient in Phlebotomy with elderly and neonatal patients
Additional Information
Lab Source, Inc
Marshall, TX
Weekend Lab Tech
January 1991 – April 1996
Worked effectively with physicians to produce accurate laboratory results in a fast-paced hospital environment
Accountable for the calibration of equipment, basic trouble-shooting, and maintenance
Recognized for exceptional skill in serving hard to draw patients and children
Processed cultures in microbiology, gram stains, urinalysis and various manual tests
Good Shepherd Medical Center - Longview
Longview, TX
Evening Lab Tech (part-time)
1996 – 1998
Operated and calibrated an assortment of laboratory/testing equipment and performed various chemical, microscopic and bacteriological tests
Performed stat and routine testing on a variety of specimens quickly and accurately
Maintained lab equipment and responsible for troubleshooting instrumentation
Marshall Independent School District
Marshall, TX
Teacher- High School Biology and Chemistry
1978 – 1979
Facilitated learning through student-centered lessons and activities
Utilized a variety of teaching techniques, including discovery laboratories, error analysis, demonstrations, debates, videos, simulations, and molecular model building
Devised incentive methods to promote group learning
Improved laboratory procedures to optimize student safety
Actively participated in team meetings on test design and alternative assessment
Identified, counseled, and sought assistance for students with learning disabilities
CERTIFICATIONS AND MEMBERSHIPS
Certified American Medical Technologist (1979-Present)
Certified Medical Laboratory Scientist (2009-Present)
HEW Certified (1979-Present)
First Aid, CPR and Basic Life Support Training
State of Texas Teaching Certificate
OTHER SKILLS
Highly Proficient in Phlebotomy with all ages of patients
Taught Phlebotomy students in Hospital setting
Proficient with Microsoft Office Suite
Working experience in the usage of LIMS and other MS Access programs
Proficient with Novius computer systems
Skilled with MediTech, OpenLab and Cerner lab management systems
Skilled with MediTouch
Skilled with the Logitech lab management and Epic lab management systems
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