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Customer Service Prior Authorization

Location:
Marshall, TX
Posted:
June 03, 2022

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Resume:

LIBBY LEE

*** **** ****** ******

Marshall, Texas 75670

903-***-****

*********@*****.***

OBJECTIVE

As a laboratory professional with over 30 years of experience, I am seeking a career opportunity in laboratory settings, research, or training. I am eager to utilize my strong communication and analytical skills, research and clinical methodology and my QA/QC expertise to promote patient care and laboratory advancements.

EDUCATION

East Texas Baptist University (Marshall, TX)

B.S., Biology and Chemistry, May 1978

30 hours continuing education classes in Nursing, 2004-2006

EXPERIENCE

UT Health East Texas

Carthage, TX

Medical Technologist

August 2019 - Present t

Lab Generalist

Proficient in Hematology

Proficient in Chemistry

Proficient in Urinalysis

Proficient in Blood Bank

Proficient in Microbiology

Quality Assurance

Quality Control

Dr. Kayvan Kamali – Prior Authorizations

Longview, TX

Prior Authorizations / Appeals

May 2018 - August 2019

Prior Authorization for Medications

Justification of Appeals for Medications

Transmit prescriptions electronically

Phlebotomy – adults, children, elderly patients; butterflies and straight draw, finger sticks

Take all vital signs – blood pressure, temp, pulse

Give Shots

Abosolute Concierge - Consultant/Patient Care

Marshall, TX

Laboratory Set-up - Licensing

March 2014 - April 2018

Patient Care

Phlebotomy – adults, children, elderly patients; butterflies and straight draw, finger sticks

Take all vital signs – blood pressure, temp, pulse

Change dressings using sterile technique

Perform suture removal

Administer breathing treatments

Write all policies and procedures for equipment

Set-up Equipment

Train Staff of policies and procedure on equipment

Obtain CLEA Certification

Obtain CAP Certification

Prior Authorization for Prescription refills

Patient Referral to Specialist

Private Caregiver

Marshall, TX

Sitter with elderly and terminal patients in their home

August 2013 – February 2014

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Assess patient needs

Change wound dressing as necessary

Administer medication as prescribed

Turn patient as prescribed

Groom patient daily

Change clothing / pajamas

Dr. Terry Gerber - Cardiologist

Marshall, TX

Receptionist

May 2013 – July 2013 .

Greet patients upon arrival at office

Answer phones

Schedule Appointments

Re-schedule Appointments as directed by physician

Prepare charts for physician review and charting

All Cypress Veterinary Hospital

Marshall, TX

Bookkeeper / Lab Tech

December 2011 – May 2012

Proficient with Hemax system for Laboratory

Knowledgeable of accounting practices

Proficient with Customer Service

Knowledgeable about Dogs and disease

Texas Children's Hospital

Houston, TX

Laboratory Generalist

January 2011 - June 2011

Proficient with the Sysmex 2100 for Hematology

Proficient with the Centaur, Blood gas and Imx

Knowledgeable of CAP compliance

Knowledgeable at Call Center operation

Proficient with the operation of the Prospec

Lab Tek Services

Marshall, TX

Owner

May 1996 - January 2011

Responsible for coordinating and weekend scheduling of contracted lab technicians

Responsible for planning work schedules and coordination of personnel

Oversee laboratory personnel training and ensure clinical compliance

Skilled at analyzing and preparing various reports for multiple inspections

Supervise and implement new lab management techniques to increase turn around time and simultaneously meet cost goals for a more efficient lab

Good Shepherd Medical Center - Marshall

Marshall, TX

Hematology Supervisor

May 1979 – May 2010

Effectively trained and oriented staff and students on equipment operation and accepted laboratory procedures

Regarded as a highly-skilled lab technologist, with extensive experience interacting with various departments

Systemized and increased efficiency in QA/QC throughout laboratory

Skilled in troubleshooting and repair of numerous Abbot and Beckman Coulter instruments, including the CellDyn, Access, LXi, and ACL

Prepared monthly evaluations of quality control within laboratory using standard laboratory test and measure controls and maintained compliance with CLIA and OSHA safety and risk-management guidelines

Responsible for preparedness for JCAHO and CAP inspections

Proficient in Phlebotomy with elderly and neonatal patients

Additional Information

Lab Source, Inc

Marshall, TX

Weekend Lab Tech

January 1991 – April 1996

Worked effectively with physicians to produce accurate laboratory results in a fast-paced hospital environment

Accountable for the calibration of equipment, basic trouble-shooting, and maintenance

Recognized for exceptional skill in serving hard to draw patients and children

Processed cultures in microbiology, gram stains, urinalysis and various manual tests

Good Shepherd Medical Center - Longview

Longview, TX

Evening Lab Tech (part-time)

1996 – 1998

Operated and calibrated an assortment of laboratory/testing equipment and performed various chemical, microscopic and bacteriological tests

Performed stat and routine testing on a variety of specimens quickly and accurately

Maintained lab equipment and responsible for troubleshooting instrumentation

Marshall Independent School District

Marshall, TX

Teacher- High School Biology and Chemistry

1978 – 1979

Facilitated learning through student-centered lessons and activities

Utilized a variety of teaching techniques, including discovery laboratories, error analysis, demonstrations, debates, videos, simulations, and molecular model building

Devised incentive methods to promote group learning

Improved laboratory procedures to optimize student safety

Actively participated in team meetings on test design and alternative assessment

Identified, counseled, and sought assistance for students with learning disabilities

CERTIFICATIONS AND MEMBERSHIPS

Certified American Medical Technologist (1979-Present)

Certified Medical Laboratory Scientist (2009-Present)

HEW Certified (1979-Present)

First Aid, CPR and Basic Life Support Training

State of Texas Teaching Certificate

OTHER SKILLS

Highly Proficient in Phlebotomy with all ages of patients

Taught Phlebotomy students in Hospital setting

Proficient with Microsoft Office Suite

Working experience in the usage of LIMS and other MS Access programs

Proficient with Novius computer systems

Skilled with MediTech, OpenLab and Cerner lab management systems

Skilled with MediTouch

Skilled with the Logitech lab management and Epic lab management systems



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