Customer Service Data Entry
Resume:
Jerrica Joseph
Contact
**** ******** ***** *********, **. 30236
*************@***.***
Objective
Motivated and dependable professional with years of expertise in fast-paced environments utilizing excellent Customer Relations and Service Satisfaction. Proficient in job execution and proven track record of success by being a strategic and creative thinker, results-oriented professional, and a team player. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating clients. Maintains capacity to use initiative, resourcefulness and good judgement. Exhibits excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.
Education
Albany State University Albany, GA. Bachelor of Science 3.7 GPA Coursework: Biology, Genetics, Microbiology, Physics, Chemistry, Human Anatomy; Scientific Laboratory: Safety, Sterilization, Research, Record Keeping, Chromatography, Spectroscopy, Gel electrophoresis, Cell culture, PCR
Experience
BLAZE STEAK AND SEAFOOD 2021-present,
JUICY CRAB 2020-2021
SERVER
• Responsible for providing excellent service to all customers in an efficient, courteous, and professional manner displaying a
high standard of customer service.
• Engaged in marketing and promotion of restaurant VIP service seating and the sales of food and beverage service to restaurant clientele.
• Worked in assigned area, taking drink orders, presenting drinks to customers, accepting payment and giving change when necessary.
• Accurately recorded orders and partnered with team members to serve food and beverages that exceeds guests' expectations.
• Continual multi-tasking to ensure food and drink delivery in a proper manner by coordinating with kitchen and bar staff while maintaining a work station clean and orderly according to the company's standards.
• Utilized attention to detail to ensure quality is up to standard, determine that stock is in compliance with the books.
AMAZON LOGISTICS- GREYDALE GLOBAL
DELIVERY ASSOCIATE
2019-2020
• Assisted customers and provided assistance whenever possible. Made sure that customers are 100% satisfied with their
requests- before and during respective deliveries.
• Provided quick and quality delivery service by assisting the delivery team in delivery routes, following schedules, and delivering on time.
• Ensured that all products are properly taken care of, from handling products for delivery, handling products during transit, assembling products and serving products to customers.
• Maintained the cleanliness and orderliness of the delivery vehicle including cleaning, truck maintenance, safety, general housekeeping and the like.
• Identified damaged and non-conforming shipment material and utilize strategic troubleshooting.
• Assisted as needed in reporting, special projects assignments and helped train new logistics employees.
ALBANY STATE UNIVERSITY-FEDERAL COLLEGE WORK STUDY
STUDENT ASSISTANT
2015-2019
• Provided excellent customer service to diverse clientele, including students, employers, and visitors by answering phone calls, emails, and in-person inquiries.
• Performed clerical or data entry tasks and file important documents accordingly. Received and made phone calls, related to student's queries or for public relations purposes.
• Represented department professionally at campus-wide and offsite events, including information sessions and fairs.
• Received, sorted, and distributed all incoming or outgoing mail throughout the college campus.
• Utilized Microsoft Word and Excel to create, edit, and complete: central supply forms, purchase request forms, and faculty absence logs.
• Performed daily functions of computer tasks such as abstracting and inputting data from files, records, and other sources into excel, word, and access.
TUSKEGEE UNIVERSITY- MATERIALS SCIENCE AND ENGINEERING RESEARCH EXPERIENCE FOR UNDERGRADUATES NANO-BIO SUMMIT
RESEARCH STUDENT
2018
Conducted research in material science and engineering, such as studying how exposing crops to a magnetic field effects germination and overall plant growth.
Set procedure in a clean and sanitized laboratory and monitored growth and progress in campus greenhouse.
Key Skills
Communication
Critical Thinking
Leadership
Microsoft Office
Problem Solving
Time Management
Organization
Detail Oriented
References
Available upon request.
Contact this candidate