Anthony Shelton

*** *. ***** **. #16-562-***-****

Long Beach CA 90805 adq96q@r.postjobfree.com

Computer Engineer

Skills and Qualifications

Excellent communication skills: listening, speaking, writing, reporting, documenting, presenting

High level of motivation and initiative; Adaptable and productive Team Member/Team Lead

Experience as Computer Engineer, Support Technician, Data Analyst, Configuration Specialist

C++, Java, SQL, Operating Systems, Computer Architecture, Data Communications

Network, MCSE, MCITP

Experience

Service Desk Analyst DiSYS, Inc., El Segundo,CA 12/2021-Present

Aerospace Corporation

Serve as the first point of contact for customers seeking technical assistance via phone calls, emails, and chat sessions for their computer systems, hardware and software, system accounts, or other IT requests

Monitor and respond quickly to incoming requests

Answers queries and addresses system and user issues in a timely and professional manner

Train end-users on basic system and computer functions and/or company processes and tools

Troubleshoot customer problems and initiate follow-up and follow-through to resolve customer issues

Understand what excellent customer service is, and know how to provide it to a wide range of customers

Record all interactions with customers, including the updates and details discovered during troubleshooting, into the ticketing system

Field Service Engineer SONA Nehvorks, Los Angeles CA 11/2020 -09/2021

Department of Homeland Security

Provide onsite support for deployment and security remediation functions; Gather, analyze, and report end-user support trends; Provide desktop, application, and network application incident resolution; Manage user installation and relocation requests; Asset Inventory Support; Disposal Preparation Support

PC Support Technician USC Keck Medicine, Los Angeles CA 05/2019 - 03/2020

Cancer Surveillance Program

Set up computers in various locations at Keck Medicine; Removed all workstations; added new workstations

Performed inventory count of IT equipment; Kept records of inventory IT equipment by using Microsoft Excel

Utilized Active Directory to create user and computer accounts; Deployed Microsoft Office Suite 2013

PC Support Technician TekSystems/Providence, El Segundo CA 03/2018 - 12/2018

Deployed Operating Systems Migration firom Windows 7 to Windows 10 on workstations; Deployed certain software applications such as Microsoft Outlook and Excel for certain employees; Installed and configured workstations for end users at various Providence hospitals; Utilized ServiceNow Ticketing System for resolving tickets; Set up printers; Used COTUS Incident with SCCM in which customers created tickets for breaks and fixes of their systems; Deployed software applications in Microsoft Office Suite 2013.

PC Support Technician Computer Science Corporation 11/2017 - 02/2018

Raytheon, El Segundo CA

Provide effective transferring of data to computers; Ensure operating systems are functioning effectively; Install and configure desktops and laptops for employees; Utilize Remedy Ticketing System to keep records of work orders; Set up BitLocker for employees who previously used PGP; Deployed Operating System Migration from Windows 7 to Windows 10 on workstations; Deployed certain software applications such as Microsoft Outlook and Excel for employees

Desktop Support Technician Scientific Applications Integrated Corp. 12/2016 - 02/2017

Toyota 2909 CA, Torrance CA 90505

Assisted with asset management and hardware inventory for end users

Anthony Shelton, page 2

PC Support Technician Pride Industries, El Segundo, CA 03/2016 - 09/2016

Install and configure software to desktop computer operating systems for end users; Provide outstanding troubleshooting to computer problems by performing hardware and software diagnostics, coordinating needed repairs, resolving computer system problems, and evaluating system configuration; Apply Department of Defense regulations regarding file server administration and backup; Administer end-user training, support, and assistance regarding desktop software applications to have time-saving solutions to clients; Provide solutions to printing problems and supplies for better quality; Assist with asset management and hardware inventory for cost effectiveness

Configuration Specialist LAUSD-Arey Jones, Los Angeles CA 11/2014 - 06/2015

Produced desired results for educators and students by installing necessary software at various schools throughout Los Angeles; Expedited configuration of laptops, thinkpads, and ipads for Los Angeles Unified School District; Assisted team members by setting up desktops in classrooms and offices to produce strong working environment for principals, educators, and students; Consulted with educators to provide better quality for updated versions of software packages

Data Analyst Denso Int’l America, Long Beach CA 08/2013 - 02/2014

Got efficient results by utilizing SQL Server when importing or exporting data from various sources; Analyzed and improved data from Points-of-Interests databases to car navigation systems; Obtained accurate data by verifying Points-of-Interests via phone calls and/or web searches; Acquired adequate documentation, analysis, and reporting by using Microsoft Office Suite 2010; Gave positive feedback when attending corporate meetings about discussing Points-of-Interests database improvements; Performed Quality Assurance checks and maintained high QA standards across all assignments.

Data Analyst II Continental DataGraphics, Long Beach CA 03/2008 - 07/2012

Achieved a goal of 99.5-percent accuracy of data before deadlines were met on a monthly basis; Increased productivity level by analyzing data of Boeing aircraft/airplane parts when using database system; Achieved promotion by going from Data Analyst I to Data Analyst II in less than a year base on excellent performance; Led team members and multitasked in a team environment by working on projects in dealing with two specific

Boeing airplane models (737 and 757); Executed validation of data when using Boeing proprietary software tools for final review.

Education

B.S. Degree, Computer Engineering, Mississippi State University, Starkville, MS - United States

Possess Relevant Coursework, Licenses and Certifications

Clearance

Interim Top Secret Clearance

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