Service Representative Customer
Resume:
Mark Anthony Gonzales
Customer Service Representative
**.************@*****.*** +639*********
Summary
Service oriented, courteous, responsible person with 7 years experience in telecommunication company, including tech support and customer care. Experience:
Customer Service Representative March 2015-April 2022 Qualfon Phil Inc.
● Attracts potential customers by answering product and service questions and suggesting information about other products and services.
● Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
● Maintains customer records by updating account information.
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Customer Service Representative April 2014 -Dec. 2015 Panasiatic Call Center Inc.
● Opens customer accounts by recording account information.
● Explains products and services offered.
Education Background
● Victory Business College
Consumer Electronics -Year 2011-2012
● AMA College
Information Technology -Year 2013 -2014
Skills
● Multi-Tasking
● Resolving conflict
● Phone skills
● Multi-Tasking
● Solid communication skills
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