Customer Service Data Entry

SHARON D. GREEN

E-MAIL: *********@*****.***

*** **** ****** ******, *** JERSEY 07108

Work no.: 973-***-**** CELL NO: 973-***-****

PROFESSIONAL SUMMARY:

To acquire a position with strong interpersonal and technical skills, that will promote organizational goals and opportunities for growth.

Assignment Clerk, September 2008-Present

Municipal Court of Newark

Review and evaluate statistical data on daily, weekly and monthly reports;

Case management involving gathering and analyzing case related information this included the exercise of judgment and discretion of the following; preparing reports of finding and recommendations which includes ; Non-Contested Parking Cases in Backlog, Merchant Chargeback (investigate fraudulent credit card use), Monthly Bail Cashbook, Order Suspending Drivers Licenses, E-Ticketing and Unserved E-Tickets. Under the direction of the Municipal Court Judge, Suspend Drivers Licenses and/or Registration, Enter Disposition, Change of Venue ECDR and Traffic Cases, Enter Adjournments dates, Working knowledge ATS/ACS, MACS and Page Center, Reports on Demand system

Assistant Assignment Clerk, October 1998- September 2008

Municipal Court of Newark

Prepare correspondence for court calendars. Scheduling and maintenance of court calendars. Customer service support, preparation of reports on the status and disposition of cases, assist defendants in processing applications for counsel. Review criminal and traffic judgments for accuracy, and to ensure that all necessary steps have been taken to assure prompt disposition of cases. Drafting correspondence and answering queries from the public, clients and attorneys.

Deputy Court Administrator, March 1998 – October 1998

Municipal Court of Newark

Review cases to identify case management and discovery need, coordinating with judges, attorneys and defendants to resolve cases. Perform specialized data entry and record keeping, answering inquiries from the public, employees and litigants: providing information and guidance to attorneys, litigants and community organizations. Under the direction of the Municipal Court Judge, enter disposition, warrants, answering queries from the public, clients and attorneys, preparing, reviewing and monitoring daily, weekly, and evaluating reports, drafting correspondence.

DEMO/Senior Clerk, October 1994 - March 1998

Municipal Court of Newark

Under the direction of the Municipal Court Judge, enter ECDR and Ticket Summons, Customer Service,

working knowledge of ATS/ACS system, serves as a liaison by communicating, identifying pending court cases to Attorneys, Complaint/Defendants and any other outside source seeking information on court related matters such as Summons/ warrants complaints, Traffic Summons and Bails.

EDUCATION:

ESSEX COUNTY COLLEGE NEWARK, NEW JERSEY

JULY 1981 – DECEMBER 1982

MAJOR: BUSINESS ADMINISTRATION/ ACCOUNTING

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