Service Representative Data Entry

Nicole L. Welch

**** ***** *** ● Fort Worth, TX *6021● 682-***-****

*********@*****.***

Objective

To obtain a position as a Medical Assistant or a Medical/Customer Service Representative with a company that will value my existing skills and education while providing for both personal and professional growth.

Education

Duvall’s School of Cosmetology Bedford, TX April 2019-Graduated June 2021

Licensed Esthetician

Everest College Fort Worth, TX May 2010 August 2007-Graduated April 2010

Diploma-Licensed & Registered Medical Assistant

Certifications and Awards:

HIPPA

OSHA

CPR Certified

Presidents List Award

Perfect Attendance Award

Student Ambassador

Midland High School Midland, TX August 1997-Graduated May 2000

Diploma

Work Experience

C.D. Mitchell & Co.-Contractual

Pharmacy Care Coordinator 11/2021-3/2022

Answers and resolves patient inquiries within committed time frames

Participates in administration of patient's pharmacy care plan

Coordinates responses and resolutions with appropriate internal and external parties.

Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.

Volt-Mitchell International 07/2019-5/2021

Medical Service Support 2

Provides administrative processes support for tasks such as data entry, document verification, communication to providers and clients

Customer service via phone working with both customers and providers, checking status on bill, data entry, email correspondence and follow up

Bill Dent & Associates North Richland Hills, TX 7/2012-7/2019

Administrative Assistant

provide support to managers, other employees, and office visitors by handling a variety of tasks in order to ensure that all interactions between the organization and others are positive and productive schedule appointments

Handled minor payroll & scheduling

Providing real-time scheduling support by booking appointments and preventing conflicts.

Anticipate the needs of others in order to ensure their seamless and positive experience.

Air General Dallas, TX 7/2012-9/2013

Import Specialist

Prepared documents for shipments to ensure that they are in compliance with customs rules & regulations

Counsel clients on matters like tariffs, insurance, and quotas

Categorize shipments according to a tariff coding system

Ranstad Staffing Cigna Healthsprings Ft. Worth, TX 3/2013-9/2013

Health Service Specialist Contractual

Provided accurate information to caller and performing health services support duties

Provided customer contact for incoming calls

Created authorizations for health services

Facilitate the request for authorization of long term support services

Ensure timely and accurate responses

Novo1Bravo Health Insurance Ft. Worth, TX 4/2011-03/2013

Medical Customer Service Representative Contractual

Received incoming calls from physicians and nurses confirming patients medical insurance and benefits

Reviewed medical claims with medical staff who had inquiries about medical claims

Communicated with pharmacies to adjust prescription claims

Answered inquiries patients had regarding their insurance coverage

Dr. Harla Dermatology Clinic Keller, TX April 2010 160 Hours

Medical Assistant Externship

Roomed patients and charted patient history

Prepared for biopsy and Botox procedures

Removed sutures

Administered medication through injection

Communicated and verified insurance

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