Dec **** - Current

Dec **** - Current

Aug **** - Dec 2015

CARLA L. LAMAS

Professional Summary

An expert in customer service with 5 years of related experience and advanced customer skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times. A hardworking and reliable represenative focused on going above and beyond to support the team and serve customers. Trained in customer service and offering top-notch abilities. Motivated to continue to learn and grow as a professional. Skills

Serve customers Process payments

Maintain equipment Clerical support

Documentation

Experience

Sewer

My Pillow - Shakopee, MN

Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks. Reviewed the incoming orders and assigned work to the [Job title]s to maintain a demanding schedule.

As an Industrial Sewer, you use a machine and your own skills to sew products together. Industrial Sewers commonly work in large factories, surrounded by other people who also use sewing machines.

home rep

MyPillow - Chaska, MN

Reviewed the incoming orders and assigned work to the [Job title]s to maintain a demanding schedule.

Continuously classified and filed records to keep the system efficient and all information organized.

Consulted with customers to understand their desires and suggest the best products to meet their needs.

Answer incoming calls and respond to customer's emails.Management and resolve customer complaints.Sell products and place customer orders in the computer system.Identify and escalate issues to supervisors.Provide product and service information to customers.

csr

MAXIMUS - Brownsville, TX

Continuously classified and filed records to keep the system efficient and all information organized.

700 Garden Lane, Shakopee, MN 55379

Ph: 956-***-****

adq8yr@r.postjobfree.com

As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers

Consulted with customers to understand their desires and suggest the best products to meet their needs.

Education

High School Diploma

Texas Southmost College - Brownsville, TX

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