Customer Service Bba
Resume:
Angela Rich
Tifton, GA *****
************@*****.***
To gain employment with a company or institution that offers me a consistently positive atmosphere to learn and implement new technologies for the betterment of the organization.
#readytowork
Work Experience
Shift Supervisor
CVS - Tifton, GA
May 2012 to Present
• Supervise the store's crew through assigning, directing and following up of all activities.
• Oversee daily sale reports, develop sales forecasts, training, and evaluate hourly employees.
• Managing cash and security functions, including store safe, store keys, and registers.
• Assist customers with their questions, problems and complaints
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Access, input, retrieve and analyze information from the computer Dept Lead
KMART - Tifton, GA
February 2007 to May 2012
• Responsible for doing an audit report of expensive items in the department three times a week.
• A check list of merchandise received in twice a week to make sure items are there.
• Resets that are done each week when it's in a system.
• Each day when I'm not there duties are written down for others to work on.
• Assisting customers daily in the store and answering the telephones for customer questions.
• Operate a cash register, make keys and also do layaways.
• Straighten, clean, wipe down counters, and pull merchandise forward. Education
BBA
Strayer University
January 2018 to Present
Skills
• Computer Literacy
• English
• Customer Service (10+ years)
• Typing (10+ years)
• Administrative Experience (10+ years)
• Shift Lead (8 years)
• Team Member (10+ years)
• Shift Supervisor (8 years)
• Interviewing (Less than 1 year)
• Cash Handling (10+ years)
• Cash Handling
• Interviewing
• Microsoft Word (10+ years)
• Supervising Experience (10+ years)
• Microsoft Outlook (10+ years)
Assessments
Organizational Skills — Proficient
October 2019
Arranging and managing information or materials using a set of rules. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Problem Solving — Completed
May 2019
Analyzing relevant information when solving problems. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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