Validation Technician, Mid-Level

Jeffrey Gragg

503-***-**** *********@*****.***

Education

Bachelor of Science, Electrical Engineering

December 2018

Portland State University – Portland, OR

Bachelor of Arts, English Literature

June 2004

Kansas State University – Manhattan, KS

Skills

Analog and digital electronic design

Building and troubleshooting electrical circuits

C, C++, Verilog, ARM Assembly Language, MATLAB, and LT Spice

PCB design and layout in Eagle CAD

Use of electrical lab equipment such as multimeter, oscilloscope, digital power supply

Excellent written and verbal communication skills

Proficient in MS Office programs including Excel, Outlook, and Word

Electrical Engineering Projects

Electronic Tic-Tac-Toe Game

Tic-Tac-Toe game using RGB LEDs and buttons on a breadboard

Designed and implemented wiring for the game board

Scripted code in System Verilog to create a working game

RFID Class Attendance System

Prototype scanner allowed students to check into class with their student ID card

Working on a team of four, designed a circuit diagram for the device

Created layout for the PCB using Eagle CAD

Placed and soldered surface mount and through-hole parts onto the PCB

Performed device bring up and electrical testing

Audio Beamforming Platform

Portable device to collect audio and GPS data for use in audio beamforming

Collaborated with teammates in designing circuit diagram and choosing components for the device

Created board layout for PCB in Eagle CAD

Performed device assembly, bring up, and electrical testing

Professional Experience

Validation Technician, Mid-Level

Kelly Services on-site at Intel, Hillsboro, OR

June 2021 to Present

Recover and repair non-functioning server boards by troubleshooting to determine the source of the issue, then applying firmware or hardware updates as needed. This may sometimes include escalating to a higher-level technician for more extensive hardware repairs

Build and configure servers for internal Intel groups by mounting base board in chassis, installing requested hardware, firmware, and operating system, and testing to verify all components are functioning properly

Facilitate inventory management and tracking of high-value Intel property by maintaining records of work done and serial numbers of hardware installed in systems

Membership Accounting Specialist

Moda Health, Portland, OR

September 2019 to April 2021

Processed incoming files from the Federal Health Insurance Exchange by reviewing error reports to ensure that enrollments, policy updates, and terminations were processed accurately and in a timely manner

Performed enrollments, terminations, and other policy maintenance from other sources on an as-needed basis

Responded to email inquiries from Moda customer service representatives regarding billing issues, member coverage, and other requests for information

Lab Support

Intel through BEC, Hillsboro, OR

October 2017 to April 2019

Maintained Networking Development team’s group of about 150 servers by troubleshooting hardware and software issues, updating operating systems, installing new servers, and removing unneeded servers as necessary

Conducted validation testing of software and firmware for Intel network cards on current and upcoming Windows releases

Performed hardware troubleshooting including testing of motherboards, network cards, and video cards to determine source of malfunction

Order Technician

CompuCom Systems on site at Intel, Beaverton, OR

October 2012 to October 2014

Consolidated incoming computer orders from several software sources, email and team leads

Processed orders through data entry, physically pulling laptops and desktops from the warehouse, retrofitting as necessary, and ticketing

Supported team members by tracking computer deployment and providing order and scheduling information, peripherals and other supplies as needed

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