Customer Service Nursing Assistant
Resume:
Evelyn Agyeponmah Donkor
Katy Texas, 77449
*********@*****.***
OBJECTIVE
Highly dedicated and resourceful Certified Nursing Technician II with an exemplary record of caring and thorough resident services. Adept at handling difficult or traumatic situations with complete courtesy and professionalism.
PERSONAL SUMMARY
. Excellent clinical, customer service and communication skills
. Ability to quickly learn new concepts and skills
. Knowledge of medical terminology and infection control standards
. Knowledge of age specific developmental factors specific to adult and geriatric residents
. Excellent verbal and writing skills
. Performs CPR as needed on a resident
EDUCATION AND CERTIFICATION: Certified Nursing Assistant, ABC Nursing School (2007) The Manhattan Institute (EKG/Phlebotomy Technician) (2009) BLS Certified (current)
High School Diploma from City Secondary and Business College Accra Ghana, (1991-1994) WORK HISTORY:
Grace Care Center of katy/Brighton Senior Living of Katy (2017-Present)
. Grooming and bathing patients with low mobility
. Preparing each patient room with necessary items like blankets, sheets, pillows, medical equipment and bathroom needs.
. Turning or adjusting patients in bed to prevent bedsores or other discomfort
. Taking vital signs and monitoring patient behavior and reporting them to the nurse
. Assisting patient with transfer from bed to the chair Houston Methodist Hospital: Stroke and Heart/ Cancer Infusion Unit/ Unit Secretary (2014-2018)
. Proverb routine care to the patients
. Obtained specimen, weight, and vital signs of patients
. Preserve patient dignity and minimize discomfort while carrying out duties such as offering bedpan, changing diapers, emptying drainage bags and bathing
. Provided nursing care in accordance with resident care policies and procedures
. Measured and recorded patient's fluid intake and output Oakmont Nursing and Rehabilitation Center 2012-2014
. Provide nursing related services to residents
. Managed supply inventory and supply requisitions
. Assisted residents with bathing, dressing, grooming accordance with established care plan
. Practice HIPPA (Health Insurance Portability and Accountability Act) Grace Care Nursing Home Cypress 2012-2014
. Ensure residents well-being and safety in all performed tasks
. Assisted resident using walkers and wheelchairs in compliance with the facility policy
. Provided residents with daily activity assisting in dressing, grooming and bathing
. Report all changes in residents’ condition and all allegations of abuse to charge Nurse Amsterdam Nursing Home New York, 2001-2011
. Exercises tact and diplomacy when handling sensitive situation involving patient
. Ability to follow set rules and protocol
. Given enemas to patients when needed
. provided medication reminders
. Ensured the safety and well- being of the residents is maintained SPECIAL SKILLS
Knowledgeable in Epic electronic medical record
I was employee of the month six month in a role
I have been voted for team leader 12 times in a role
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