Booking Agent Data Entry

Ashley

Hall

“Your Favorite Future Employee!”

Contact: 725-***-****

************@*****.***

EXPERIENCE

Diamond Resorts International — Guest Reservation

Specialist 2018-2019

Performed inbound and outbound sales calls to assist potential guests, owners and members with activating reservations and confirming their arrival information.

Maintained a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole. Updated reservations system with detailed notes regarding all guest information and reservations that the agent is responsible for. Processed cancellations and reimburses payment when necessary. Processed payment for reservations..

Resolved escalated issues while handling guest calls. Delivered a branded and scripted presentation and qualification pitch. . Provided accurate and comprehensive answers to customer questions for all products and services provided by the company. Responsible for accurate data entry.

Responsible for recovering packages attempting to cancel. Hot Rush Radio— Radio Show Host 2018-2019

Performed news, talk, music, comedic or other formatted shows or programs for broadcast entertainment. Established relationship with listeners by providing entertainment and/or information of interest consistent with format, genre, and targeted demographic audience. Interviewed guests, moderated debates, converse with callers, and hosts live events. Logged commercials, promotions and any other programming essential to the stations operation are aired. Executed interviews and events on air. Assists with voice over and production. Serves as primary creative voice and directs support staff of show. Finalizes content using digital audio editing software. Prepares written content, visual images, audio material and video footage for websites, blogs, or other social media platforms. Glenville Foundation — Events Coordinator/Booking

Agent - 2014-2019

Proven track record of accomplishments in building key accounts with increased penetration. Adapted in a changing environment in dealing with different types of clients, such as: Models, dancers, speakers, poets, bands, musicians and actors. Experience in Florida, Ohio and Texas. Proficient in Proposals, Special events fundraising, Grant letters. University Settlement — Wrap Specialist/Reception/ CSR Sales - 2015-2018

Provided strong and definitive leadership / vision in building wrap around services. Such as housing, clothing, food and mental health. Also helped in reception when needed and succeeded in CSR and sales. Taking incoming calls to resolve issues or concerns of clients. Sales assisting old and new customers with promotional deals and new products. Voice It Radio — Radio

Host/Personality 2016-2018

Performed news, talk, music, comedic or other formatted shows or programs for broadcast entertainment. Established relationship with listeners by providing entertainment and/or information of interest consistent with format, genre, and targeted demographic audience. Interviewed guests, moderated debates, converse with callers, and hosts live events. Logged commercials, promotions and any other programming essential to the stations operation are aired. Executed interviews and events on air. Assists with voice over and production. Served as primary creative voice and directs support staff of show. Finalized content using digital audio editing software. Prepares written content, visual images, audio material and video footage for websites, blogs, or other social media platforms.

SBC — Customer Service &

Sales - 2003-2006

Provided clear and concise customer service including sales and promotions. Also included clerical duties, data entry, bookkeeping and inventory. Update the company database by inputting information from each call and keeping every customer field current.

Directv — Customer Service &

Sales 2007-2012

Monitored the customer satisfaction levels and develop methods for increasing them Assist in creating ways for delivering excellent customer service to irate or problematic customers. Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers. Work on special short-term projects to offer customized support for new products or products.

EDUCATION

South High - Cleveland

Ohio

Tri-C : Recording, arts and

technology

HOBBIE

S

Writing, Events Coordinating and Recording

music.

SKILLS

Customer Service, Sales, Fundraising, Booking Agent, Wrap Specialist, Hostess, Travel Agent, Events Coordinator, Clerical and Data Entry, Reception, Referrals, Appointment setting, Prioritizing projects, Cash Handling/Bank deposits, Cash Balancing, Use of Office machinery such as: Faxes, Printers, Credit Card machines and receipt tape, Accounting machines.

DAILY ACTIVITIES/DUTIES

Proposal writing, Grant letter writing, Special events Fundraiser, Booking hotels, rental cars, airline and bus tickets, taking incoming calls, making outgoing calls, resolving issues, upselling local promotions and new products, inventory and cash handling, bookkeeping, waitress, hostess, server, cook, stocking and cleaning, booking agent for clients. Organized, friendly and efficient.

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