Phone Representative Guard Security
Resume:
Valerie Campbell-Sapp
**** *** ****** ******, ******** Beach, VA 23452-4622
Phone: 757-***-****
Email: **********@*****.***
Objective
I have been disabled since 2018. I am currently seeking a part-time remote position to gradually get back into the workforce. Although I have strong customer service skills, I would prefer to not have to deal with customers if possible.
Ability Summary
Customer Service, typing, calculator, costing out jobs, inventory management and supply fulfillment.
Employment History
02/2009 - 02/2011
E-Commerce Agent/Tech Support
Panasonic of North America, Chesapeake, VA
First year - E-Commerce - Answer incoming calls from customers, answer questions about Panasonic products and place orders if required. Sometimes just give order status, sometimes issues required transferring calls to Tech Support or other departments. Other calls had to be escalated to Management Team for resolution,
Second year - Tech Support - Attempt to assist customer with resolution of issues with Panasonic products. If needed, set up for Repair Service to come to customer's home to further assess issue. If needed escalated call to Management Team for resolution.
12/2008 - 02/2009
Tax Preparer
A-1 Tax Service, Norfolk, VA
Greet customers, prepare, and electronically file taxes, issue rapid refund checks if qualified.
06/2008 - 08/2008
Server
Smithfield Gourmet Bakery & Cafe, Smithfield, VA
Take customers’ orders, enter on POS system, serve drinks and order when ready from kitchen. Clean and restock restaurant to prepare for next shift.
06/2007 - 09/2007
Phone Representative
Williamsburg Plantation Resort, Newport News, VA
Started on cold calls, quickly moved up to calling existing members to ask for referral names. If any referrals bought timeshare the member that referred would receive a discount on yearly maintenance fees.
03/2006 - 10/2006
Unarmed Security Officer
Top Guard Security, Hampton, VA
Assigned to Marva Maid Dairy in Hampton, Va. On graveyard shift, duties included checking in vendors through back gate, hourly rounds through the facility to verify secure doors and yard to do temperature checks on all trucks.
12/2003 - 06/2005
Customer Service Representative (CSR)
West Telemarketing, Hampton, VA
Take inbound calls for a variety of products and attempt to upsell customers according to the script that was associated with the product line.
Education History
Business Administration
1 Year of College or a Technical or Vocational School
TCC, Virginia Beach, VA
I was unable to finish my degree following a 2013 hospitalization where I was given too much Dilaudid, and it affected my memory and recall ability.
Business Administration
2 Years of College or a Technical or Vocational School
TNCC, Hampton, VA
Was not able to finish my degree at TNCC and not able to attend every semester.
General/Business
High School Diploma
Homer L. Ferguson High School, Newport News, VA
General required course work plus typing and accounting courses. While attending FL schools in my junior year speed reading was a part of the English class curriculum.
Additional Information
In 1984 I worked for an Electrical Contractor and was taught how to run the business. I learned how to cost out jobs, order materials, do inventory, do payroll, quarterly and year-end taxes, balance the checkbook and the budget, do accounts payable/receivable.
References
Liz Estes, Customer Support
Canon
129 N Budding Ave
Virginia Beach, VA 23452
Nan Volette, Licensed Clinical Social Worker
HMHA
132 Powhatan Pkwy
Hampton, VA 23661
Contact this candidate