Qa Analyst Tester

Name: Pragyan S Bisi

Email ID: *******.****@*****.***

Contact No: 248-***-****

PROFESSIONAL SUMMARY:

More than a decade of progressive Sr. Software Test API Engineer experience with 10 years in real time Insurance Domain with Salesforce platform(Classic/Lightning), Retails Banking domain, Data Validation, Data Mapping using web API and Integration Intellectual Property products using the Patent, Trademark and Disclosure Client-Server Application as well as AWS and Pilot Cloud environments.

Apart of that almost more than 6 years of WebServices testing experience as a Sr. Software Test API Engineer using POSTMAN, SWAGGER, RESTAPI, SOAPUI, DirectMailWebServices with other offshore vendor technical staffs (EPAM Team/Sureify team/Fiserv team) to achieve the desired results.

Ability to influence efficient software Business/ Quality practices resulting in higher team productivity in AGILE SDLC method and involve with the other team members around the Globes through TEAMS.

Work successfully with diverse team members including Off-shore team from Engineering, PM, Release management, Documentation, Technical support & Sustaining team to deliver product goals on time.

Comprehensive Business Analysis/ Quality Assurance (QA) skills as well as thorough knowledge in all phases of SDLC, STLC and bug life cycle with depth in both Black Box and White Box Testing.

Worked on different projects during AAA life insurance, FlagStar Bank and the CPA Global Company Project (For Example: Integrated Offer, Agent Sold, Direct Mail Services, Reprices, Banking Platforms as Corilian and Architect, IP Platforms as Docketing Portal, IPManager, IPRules, Outlook Integration, Google Analytics, Client Resources, Security Management with multiple Client codes in Cloud Environment, Extract/ Upload Data and Payments, etc.)

Proficiency in managing and setting up Environments, Test Planning and Test Strategy with detailed experience in designing Test Scenarios, writing Test Scripts and Test Reporting using qTest, HP QC/ ALM, JIRA.

Drove multiple critical product releases successfully by leveraging (API) Web Service testing using POSTMAN, SWAGGER, RESTED, SOAPUI, Web Based Testing e.g. System Integration testing, Database testing, High Level Smoke/Sanity testing, Bridge testing, Hosted/ Enterprise Testing, UI Jumpstart Testing, (IE 10, 11)Window/ (Safari 9.1)Mac Testing, FireFox, Edge Browsers Testing with Android and iOS/ Android/ iPad devices testing, Data Validation Testing, Client Support/ Release JIRA testing, Single Sign On User/ NT User Testing, LDAP/AD Testing, Extended Module Testing, End to End testing, Multiple Browsers Testing (IE, Chrome, Safari, FireFox, Edge), Cross Browser Testing using Browser Stack and Mac OS, Regression testing, User Acceptance testing (UAT), Performance Testing using JMeter, etc. with extensive work experience in Defect Management and Test API Automation.

Experience in JSON/XML data format for WebService testing using POSTMAN API, SWAGGER, SOAPUI tool using .NET framework with AngularJS UI.

Experience on Security Management Testing. Experience in Load tests to execute the Web performance to stimulate many users accessing the server at the same time.

Experience in Backend and Database Testing using MS SQL Server 2012/ TSQL, Mainframe Database as Life Plus.

Experienced in using qTest, Quality Center (HP ALM) and Test Case developing/ execution and Bug reporting tools TFS/ JIRA/ Atlassian JIRA, worked on Product Mapping details using Confluence Product details.

Working knowledge in Scripting with focus on DevOps tools, CI/CD, Jenkins, Git and AWS Cloud Architecture, Jenkin, Git, AccelQ Automation tool. Good knowledge in Selenium (IDE, Web-driver) and Protractor end-to-end testing.

Working knowledge in Web development and testing tools like Firebug, XPath, XHAR, POSTMAN console, DOM inspector, and Chrome console to inspect the web elements.

TECHNICAL SKILLS:

Web Services Testing Tools:

POSTMAN, SWAGGER, RESTED, SOAPUI, TIPMS API Management Tool (Inhouse API Tool), MQ, JMS, AWS SQS

Automation Tools

AccelQ, Selenium (IDE, WebDriver)

Programming Language

C, C++, MATLAB, JAVA, .Net, SQL, PL/SQL, TSQL, Git, JSON, XML: (Data format)

Environment:

iPipeline environment, Built in Salesforce Platform(Classic/Lighting for SaaS products) AWS Cloud Environment, Pilot Environment, Enterprise, Hosted Environment, Retail Banking Environment, Life Insurance Life Desk and Life Note Environment, OMEGA guidewire tool etc.

Databases

Life Plus, MS SQL, Oracle, DNA, 1029x, SQL Server, Sureify Database

Test Management Tools

qTest, HP ALM, VSTS, JIRA -> Test

Defect Management Tool

HP ALM, JIRA, Azure DevOps Server -TFS

Debugging Tool

Web Developer tools – Chrome, Edge, IE, Firebug, RESTED, POSTMAN -> Collection Runner

SDLC Methods

Agile (SCRUM), Waterfall

Performance Tools

JMeter

Browser & Devices

Browser-Stack, Safari, Internet Explorer, Mozilla Firefox, Edge, Google Chrome, Android, iOS, iPad, Mac Machine etc.

Operating Systems

Mac OS X El Capitan, Mac OS Sierra, Windows, UNIX/ Linux

Other Tools and Communicating Tools

Teams, Browser-Stack, Confluence, AWS Cloud Environment using API, OLB, STAAD- PRO, TCP/IP, HTTP and FTP, Azure Blob Storage for File Feed etc.

EDUCATION:

• Master of Technology in Civil (Solid/Fracture Mechanics) Engineering from National Institute of Technology, Rourkela, India. 2009-2011

• Bachelor of Technology in Engineering from Orissa Engineering College, BPUT, India – 2004-2008

WORK EXPERIENCE:

Role: Sr. QA (API/ WebService) Engineer April 2021 - Present

Location: Livonia, Michigan

Domain: Insurance

End Client: AAA Life Insurance

Employer: Oncorre. Inc.

Responsibilities:

Interact with the Business Users, Designers, Developers and Project Manager to get a better understanding of the Business Processes and gathered Business Requirements for AAA life insurance products such as Integrated offer, GIWL, Reprices, Express Term Life, GIWL IO, Agent Sold onelogin built in Salesforce platform(Classic and Lightning), Sales & Services Products (Term life, Universal Life and Whole Life).

Documented the existing system and verified it with follow-up Daily meetings.

Work with the Cross Functional Technical/ Non-Technical teams and the Business Users to document the Use Cases and validate the Data using POSTMAN: JSON, SOAPUI-XML, DirectMail WebSevices and SQL Server as Back-End testing. Using Mock-Services and Decision Engine I work in the Front-End and validates the data in back-end using JSON/XML documents in pilot fish network drive to test the submission services.

Perform Smoke, Functional, System Integration, Sanity Pack, Regression, User Acceptance Testing UAT1, UAT2, UAT3, Performance testing and Device testing (iOS, Android, iPad, Mac-> Safari) as an Agent and Members. Work in Browser stack and Real devices to perform all cross functional Browsers versions and Devices.

Establish and execute Test Scripts manually for Term Life, Whole Life, Universal Life, Integrated Offer of Sureify Front-End and Back-end using qTest.

Responsible for Product Parameter changes using different Test Matrices.

Experience in working with the Vendor “Sureify” team as a Test API engineer where SQL Server is used for data mapping and integration.

As a black box tester executed functional testing using equivalence partitioning, boundary value analysis, error guessing as well as Non-Fuctional Testing such as Performance Testing using JMeter.

Working on AWS Migration for LifeDesk using Field Agent in Life Insurance Project.

Co-ordinate with Automation team where automated scripts are executed for Smoke/ Regression/ E2E testing of Hann-Over KB file project and Integrated offers project using both Jenkin Jobs/Local and AccelQ.

Working on Automation tool AccelQ and now this tool has been used by both onsite team and offshore team for In-sprint Automation Functional Testing and Regression test suite. Efficiently executing over more 120 Regression test scripts using AccelQ Automation tool for AgentSold/Integrated Offers project.

Working on Mockservices/ Decision Engine data using .csv fie where the file is getting uploaded through Collection Runner in POSTMAN tool and automate the test scripts using POSTMAN runner. Basically participate in Data Driven testing using the POSTMAN collections. Verifying HTTP status and JSON response as well.

Analyze & suggest business requirements, specifications, apprised the same to the PM of the project for any additional improvements; its subsequent impacts on to the job flow. It includes finalizing the time frame to finish the task and complete project implementation.

Working in CI/CD pipeline for Production/Patch Validation releases. Also I am part of the Development Team during the Production Release in most of the weekend.

Actively come up with solutions to some of the issues. Develop the Results document, which aimed at suggestions to improve the performance of the application.

Participated in Functional Walk-Through to validate the Application Design against the Test Cases written using JIRA Test Board.

Experienced working in Testing Strategies and Test Plan of different project for cross functional Agile Scrum team.

A separate Bug tracking process-using JIRA is being used to Track Bugs periodically using JIRA and update all project discussion link to Confluence.

Role: Test Lead January 2021 – April 2021

Location: Troy, Michigan

Domain: Retail Banking

End Client: Flagstar Bank

Employer: Oncorre. Inc.

Responsibilities:

Interact with the Business Users, Designers, Developers and Project Manager to get a better understanding of the Business Processes and gathered Business Requirements for two different Client banking platforms (Corillian as well as Architect).

Documented the existing system and verified it with follow-up meetings.

Work with the TCOE and CORE teams and the Business Users to document the Use Cases and validate the Data using Relationship Manager, DNA, Compass Cert and Partner Care as backend testing.

Perform Functional, System Integration, Sanity Pack, Regression, User Acceptance Testing, Performance testing and Device testing for Online Banking System/ Mobile Online Users (Web Application) for Flagstar Banking.

Write and execute Test Scripts manually for Transfers/Bill Pay/ My Wallet (Funds Transfer Replacement Project) Outgoing, Incoming, and Internal Wire Transfers, Zelle payment etc.

Responsible for Product Parameter changes for Loans & Deposits, Loan Syndication modules.

Experience in working with the Vendor “Fiserv” team as a Client Test Lead where SQL Server is used for data migration.

As a black box tester executed functional testing using equivalence partitioning, boundary value analysis, error guessing.

Mentoring offshore team where automated scripts are executed for Smoke/ Regression/ E2E testing using Selenium.

Analyze & suggest business requirements, specifications, apprised the same to the PM of the project for any additional improvements; its subsequent impacts on to the job flow. It includes finalizing the time frame to finish the task and complete project implementation.

Actively come up with solutions to some of the issues. Develop the Results document, which aimed at suggestions to improve the performance of the application.

Participated in Functional Walk-Through to validate the Application Design against the Test Cases written using JIRA Test Board.

Experienced working in Testing Strategies and Test Plan of different project for Cross-functional Agile Scrum team.

A separate Bug tracking process-using JIRA is being used to Track Bugs periodically using JIRA and update all project discussion link to Confluence.

Role: Sr. QA (API/ WebService) Engineer Oct 2018 – December 2020

Location: Southfield, Michigan

Project Names: Docketing Portal, IP Rules using RESTFUL API, API Management Services using In-house built tool, Data Management Services using iManage Work Cloud, Security Management, Google Analytics, Client Resources for Multiple Clients.

Domain: Intellectual Property (Patent, Trademark, Disclosure, General IP), Financing (IP Payment - Extract, Validation, Transformation, Loading), IP Rules (Foreign Currency, Expenses, Calculation)

End Client: A MDC, CPA Global Company (Former Thomson Reuters IP & Science -> Clarivate Analytics)

Employer: Oncorre. Inc.

Responsibilities:

Performed Web Services as well as Client -Server Web Application testing on AWS Cloud project operated within Agile environment (SCRUM) with 2-3weeks sprint, daily scrum meetings, task waiting, pair programming, refactoring, presentations, review and demo.

Worked in Different Cloud environment as well (Pilot, OUTL, OUTE, etc.) during Performance testing and Product release.

Participated actively in Project Team Meetings, interact and communicate with offshore developers and Business Analysts and using the Microsoft Teams tool to communicate with other team members and business stakeholders.

Extensively used MS SQL Server 2012 for Back-End Testing.

Tested JSON Web services using POSTMAN, SWAGGER, RESTED for retrieving, creating deleting modifying (GET, POST, DELETE, PUT, CRUD methods) a big set of pools and products, by writing test cases.

Used Message Queue using AWS SQS and worked on Asynchronous Process Flow.

Created test scripts using to automate web services in POSTMAN.

Used Runner & Collections to navigate through test cases, steps and previous test case ran.

Write and Execute test plans in ALM -> Test Plan, Test Lab and entering bugs found into JIRA.

Involve in Security Management Testing using System Configuration, Concurrent Users Testing, Active Directory and LDAP Testing using Domain Name and Conduct internal audits to measure and assure adherence to established QA standards for software development, application integration, system performance, and corresponding documentation.

Communicate test progress, test results, and other relevant information to offshore development team, project stakeholders and management.

Estimate and prioritize tasks for individual test teams and also mentor and train junior team members in products and processes.

Validate test results and issues in order to Client CODEs, APIKEY & Valid Token Key using Basic and Bearer Authentication as well as OAuth2 using JAVA and .NET web APIs using AngularJS UI.

Report the (both Software and Support) issues, defects, bugs, errors, configuration issues, and interoperability flaws using JIRA- Confluence.

Tested all settings to avoid the accidental data corruptions in Google Analytics.

Watched the data for several days and checked how the reports are impacted.

Involve in backend testing using Microsoft SQL Server 2012 and Oracle and also hands on experience with Ad-hoc query programs.

Good knowledge in Shell Scripting, Open stack with focus on Azure DevOps tools and AWS Cloud Architecture.

Ability to work directly with developers, program management, product team, performance team, UAT team and support personnel without supervision.

Influence key Go/No Go decisions on product readiness.

Able to quickly adopt and well versed in new areas of Technologies and Tools.

Role: Sr. Software QA Specialist Oct 2016 – Oct 2018

Location: Southfield, Michigan

Project Names: IPManagement, IP-Rules (Expense, Finance, Currencies, Cultures), Domain Network Configurations: RESTFUL API, SWAGGERUI, POSTMAN, Security Management, Report Analysis, Outlook Integration, etc.

Domain: Media, Financial, Payments, Networking etc.

End Client: Clarivate Analytics (Former Thomson Reuters IP & Science)

Employer: Oncorre.Inc

Responsibilities:

Software Developer in Test working primarily focused on building solutions to test applications across Intellectual Property and Finance Management Web/Windows/Mac/API/Web-Services/ Client-Server platforms and framing efficient data comparison methods.

Research, analysis, and documented business requirements. Developed high quality analysis work products such as business and activity diagrams and data flows, process flow diagrams using collaboration flow chart, business requirements specifications, functional and technical specifications, traceability matrices, etc. Ran manual tests, exploratory test sessions from a test plan by using MS Test Manager and got results on Azure DevOps Server (Team Foundation Server TFS).

Participate in planning meeting, understand customer requirements, UAT Validation using SQL Coordinate with Operations, Development and Business stakeholders on releases migration.

Validate test results and issues in order to Client CODEs, APIKEY & Valid Token Key using Basic and Bearer Authentication as well as OAuth2 using JAVA and .NET web APIs using AngularJS UI.

Prepared and published test reports with detailed analysis on identified defects/issues.

Optimal usage of HP ALM for RTM and requirements maintenance.

Write Test script and Validate all the End to End testcases on above project suits and automate in PROTRACTOR Angular JS application for End – to- End testing using Jasmine framework.

Involve in Security Management Testing using System Configuration, Single-Sign-on/ NT User Testing, Concurrent Users Testing, Active Directory and LDAP Testing using Domain Name and Conduct internal audits to measure and assure adherence to established QA standards for software development, application integration, system performance, and corresponding documentation.

Perform Display Configuration and Foreign Currency/ Cultures Testing in different languages (en-US, ja-JP, cn-CN, etc) and Cultures.

Perform Web Based/ Client-Server Integration testing, Database testing, Regression testing, Performance Testing (Latency Issue, Memory Leakage Issue, Binding Issue) using Neoload/ Jmeter, Data Validation Testing in backend.

Developed and executed detailed ETL, Database related functional, performance, integration and regression test cases, and documentation.

Triage Validation for Critical issues discussion and the Release migration which mainly focus on Finance Transaction numbers reported.

Role: Sr. Software QA Analyst Nov 2013 – Oct 2016

Location: Southfield, Michigan

Project Names: IPManager-EU DEFECTs, Single-Sign-On User, Core Solutions (Patent & Trademark IP Types), Security Management

Domain: Intellectual Property, Media etc.

End Client: Thomson Reuters IP & Science

Employer: Oncorre.Inc.

Responsibilities:

Sr. Quality Assurance /Data Analyst worked on IP Rule compliance and risk initiatives: Metrics.

Reported (Equities, Fixed Income, Calculation, Derivatives, Foreign Currency) using Trademark, and Patent IP system development were my primary responsibilities. (Project Plans, BRD, FSD, QA, UAT, and Implementation on Database)

Executed Project scoping and planning, progress reporting, identification and management of issues/risks and communications. Manual Testing using SQL for Data Validation. Oversee effort to retest corrections to ensure problems are resolved.

Oversaw effort to analyze, document and communicate results.

Executed of User Acceptance Test case as per the release migration.

QA & Testing Analyst was Involved Requirement Analysis phase/Functional Documents preparation

Identified Test Conditions and features to test, develop Test Scenarios and documentation using ALM.

Reviewed Test Cases created by offshore team.

Tracked and reported bugs using JIRA and Verified Client side critical JIRA for Support team.

Experience with multiple testing methodologies (Waterfall/ Agile) in scrum environment.

Participated in stakeholder management within the application and project context, including stakeholders of up and downstream systems and external teams

Role: QA Engineer July 2008 to June 2009

Location: Bangalore, India

Employer: Sobha Developers Ltd., India

Role and Responsibilities:

Played a vital role as a QA Tester in the system testing and Database testing of the Web based application with Oracle database

I participated in Planning & Estimation Meetings with the Business and provided Test Estimates for each Sprint.

Performed Requirements gathering and requirement analysis, Document clear and complete requirements for all the stakeholders

Understanding of current system and prepared program workflows and application workflows related documents.

Experienced back-end testing, which require writing SQL queries directly to the database.

Prepared, tested maintained and documented the Test plan, test cases and test results.

Test case maintenance and test result analysis using VersionOne.

Analyzed the Project schedule along with the team and provide the appropriate test estimates for finalizing the Test schedule.

Participated in UAT sessions to test and validate the system.

Analyzed bugs using Quality and reporting those bugs to the development team.

Linked defects to requirements, tests, test sets, test instances, runs, run steps, and other defects to determine the status of defect using Quality Centre

Uploaded Requirements and Excel Test Cases into Mercury Quality Center. Executed Test scripts from Test Lab manually.

Used Quality Centre for defect tracking and maintained defect repository and followed defect life cycle until it was closed.

Exported the test run data to external spreadsheet from Quality Centre, and performed detailed analysis.

Ran manual tests, exploratory test sessions from a test plan by using MS Test Manager and got results on Team Foundation Server (TFS).

Performed Sanity and Smoke Testing of the application manually after each build.

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