Customer Service Assistant Manager

OBJECTIVE:

To obtain a challenging position that will utilize my past work experience and provide an opportunity for career growth.

QUALIFICATIONS:

Preformed on call duties as well as responded to emergency situations according to policy and procedure

Interviewed and assessed applicants applying for retail customer service positions

Hired adequate staff for coverage in providing quality service to consumers

Experienced in collections and hospitality

EMPLOYMENT:

August 2017 – April 2018 Mover: Nebraska Furniture

Load and delivered furniture to customers

October 2015 – May 2017 Housekeeping: Stay Bridge Hotel

Upkeep cleanliness of hotel

Wash and fold laundry

September 2010 – April 2015 Bill Collector: Ace Cash Express

Collection on past due loan accounts

May 2007 – May 2009 Manager: FootLocker Inc.

Managed 10 employees with consistency

Oversaw store operations

Assigned work schedules

Monitored inventory for shrinkage

Performed weekly audits

Hired & trained new employees

April 2003 – September 2007 Bill Collector: Southwest Credit Systems

Collection on past due accounts

May 1996 – April 2003 Assistant Manager: Footaction USA, Inc.

Managed 20 employees with consistency

Oversaw store operations

Responsible for making store deposits

March 1993 – May 1996 Youth Counselor: Skyview Living Center

Worked closely with mentally challenged patients

Responsible for keeping patients groomed and assisted with toilet habits

Reported any incidents that may occur

EDUCATION:

Attended Midland Community College – Midland, TX 1992

SUMMARY:

I am a highly committed team player who enjoys challenges, receives new information, and master this information quickly to improve job performance. With the combination of skills, experience, and optimistic attitude I am certain that I would make a valuable addition to any position giving more than 100%.

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