Customer Service Front Desk
Resume:
Joshua Plytas
Petaluma, ca 94954-8539
**********@*****.***
Professional Summary
Organized field supervisor experienced in leading large teams towards goals. Decade plus experience in food service as well as customer service. Year plus in customer service by phone, including scheduling and finding solutions to custormers concerns. Skills
Communication - written and oral
Team leadership
Incident de-escalation
Crowd and Access control
Experience
Front desk reception
Sport and Spine Therapy of Marin
Novato, Ca
May 2021 - Current
Auto-writer
Oliver's Automotive
Novato, Ca
Mar 2021 - May 2021
Wrote work oders and estimates for automotive work. Answered phones. Scheduled appointments for customers. Called customers with updates about their vehichles. Took payments, both in person and by phone. Input customer data into computer. Ordered parts.
Field Supervisor
Proguard Security
San Francisco, CA
Jan 2020 - Mar 2021
Patrol of sites to check for vandalism, safety hazards, fires, and trespass. Handle alarm calls, as
well as call offs. Perform site training for new officers. Perform site inspections on officers at
various locations to ensure company policies. Write incident reports, condition reports and
passdown reports.
Install Coordinator
Peter Levi Plumbing
Novato, CA
Mar 2019 - Dec 2019
Scheduled HVAC repair, installation and maintenance jobs. Contacting homeowners for scheduling and for follow ups. Maintain timesheets for installers and technicians. Security Officer
First Alarm Security
Jun 2018 - Feb 2019
San Francisco, CA
Patrol various sites, monitoring for safety hazards, trespassers, fire and other conditions. Submit
incident, condition, and daily activity reports. Access control. Interact with emergency personnel when necessary.
Special Event Supervisor, Security Officer
Yojimbo Security
San Francisco, CA
Sep 2016 -May 2018
Lead team of security guards for special events, including; access control, ID checks, and crowd
safety. Interact with emergency personnel as needed. Service Deli Clerk
Raley's
Apr 2009 - Sep 2016
Petaluma, ca
Customer assistance. Prepare food for customers, following all safety regulations. Maintain a
clean deli.
Education
Jun 1991
Novato, CA
High School Diploma
Novato High School
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