Customer Service Pharmacy Technician

TELAYA SMITH

**** ********** ** *********, ** ***46 · 214-***-****

******.*****@*****.***

Skilled Certified Pharmacy Technician offering 7 years of experience and a proven history in providing exceptional customer service from prescription drop off to pick up. Driven individual with proven track record in success in building strong relationships with patients and clients. Customer-oriented with years of customer service, and highly motivated and skilled individual seeking new challenges.

EXPERIENCE

06/2021-PRESENT

CERTIFIED PHARMACY TECH, PRIORITY HEALTH

Receive inbound calls from members, physician offices, and TPOs

Perform outbound calls in response to inquiries and/or prescription authorizations

Fax Prior authorizations request/approvals

Answer/assist callers with benefit questions/concerns

04/2013-CURRENT

CERTIFIED PHARMACY TECH, wAL-MART pHARMACY

Answer incoming phone calls and address questions from customers and healthcare providers.

Maintain proper drug storage procedures and records for drugs

Resolve issues like third party billing issues, computer systems, and customer service issues.

Counted, measured, and compounded medications following standard procedures.

Communicate with prescribers to verify medication dosages, refill authorization, and patient information.

Review and input insurance info/Input prescriptions sent from doctor’s office

Complete new and updated patient profiles, including patient medication list

Receive and verify patient insurance information

Assist pharmacist with workload dissemination

04/2012-08/2015

CASHIER, Valero

Greeted customers promptly

Received customer payments

Kept work area clean, neat, and organized

Priced merchandise, stocked shelves, and inventory supplies

Responded to customers questions and requests in a prompt and efficient manner

Stocked and replenished merchandise according to merchandise layouts

EDUCATION

12/2021

BACHELOR OF SCIENCE PUBLIC HEALTH U.N.T. DALLAS

05/2018

ASSOCIATES IN SCIENCE A.S. CEDAR VALLEY COLLEGe

08/2013

PHARMACY TECHNICIAN CERTIFICATION PROGRAM, EVEREST COLLEGE

SKILLS

State Certified Pharmacy Technician

National Certified by the Pharmacy Technician Certification Board (PTCB)

Skilled in various business application software

Knowledge of Medical Terminology

Efficient time management

Adaptable to changes in workflows & work pace

Ability to prioritize

Commitment to ethics

Pays to attention to detail

Excellent communication skills

Good organizational skills

Customer Service Oriented

Navigate Conflict/Issue Resolution

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