Sales Support Specialist

DAVID SILLERY

****-* ********* ***** **., Manchester, MO 63021 314-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Self-motivated and resourceful professional with the ability to contribute to business team. Ability to build and maintain customer relationships. Understand different aspects, including operations, manufacturing, and warehouse organizations and an overall effective customer experience.

Operations

•Spearheaded data analysis per customer via KPI goals

•Consistently achieved 100%+ with YTD goals to increase revenue

•Collaborated with marketing to drive new business development as well as product management with the mandate to improve margins and overall profitability

•Actively worked with Customer Account Executive team to oversee daily activities, maintain sales quotas, and execute sales process through installation.

•Selected to participate in the development and launch of an innovative product sales approach, which exceeded company expectations by 200% and earned a higher sales quota based on productivity and having results substantially more than other representatives.

•Managed 120 customer service representatives who met annual performance goals.

•Developed and successfully implemented sales contest, increasing sales by 36%.

•Coached other representatives in the art of listening and turning problems into sales; continually exceeded company sales expectations.

•Prepared monthly management reports used to monitor sales activities and to drive revenue

•Organized, prioritized, and delegated administrative staff

Warehouse and Manufacturing

•Distribution of parts, moving to different assemblies and tracking models for the F/A-18 E/F.

•Implemented a new tracking system for parts establishing CRM

•Implemented move to new warehouse, tripling in size. From 45,000 to over 165,000.

•Performed over 160% of targeted distribution goal.

•Wrote SOP and troubleshooting guide for other users when using the for single packing machine.

•Set record for single day, 3600 units, and week packing, 170%.

Customer Experience

•Developed base for long-term sources of clients by using a variety of tools.

•Interviewed prospective clients to obtain data about their financial resources and needs and the physical condition of the person to be insured and to discuss any existing coverage.

•Actively worked with clients to determine needs in financial and then helped work on extent of current coverage and investments and ascertaining long-term goals.

PROFESSIONAL EXPERIENCE

Business Development Rep, Diagraph, St. Charles, MO 2018 -

Warehouse Associate, Hyspeco, Maryland Heights, MO 2017 – 2018

Warehouse Associate, New Balance, Earth City, MO 2015 – 2017

Driver, Imo’s Pizza, Winghaven, MO 2013 – 2015

Sales Executive, Transamerica Agency Network, Brentwood, MO 2012 – 2013

Sales Executive, Western & Southern Financial Group, St. Louis MO-IL 2011 – 2012

Customer Service, Verizon Communications, Wentzville, MO 2007 – 2011

Customer Service Manager, AT&T Communications, Kirkwood, MO 1999 – 2007

Material Handler, Boeing, Hazelwood, MO 1997 – 1999

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