Operations Manager Arabic

PROFESSIONAL SUMMARY

Results-oriented and transformational Healthcare Administrator. Background in clinical administration, development, and strategic planning. Proven success in researching, implementing and evaluating the feasibility of new programs & processes improvement and development.

SKILL HIGHLIGHTS

Data analysis and Process improvement

Change management and project management

Strategic planning

Patient safety and Patient Experience

EXPERIENCE

Operations Manager, Johns Hopkins Health System, Baltimore, April 2014-Current

Oversight of daily operations that consist of over $100M in revenue, over 5000 patients yearly

Managed 80+staff members

Monitored monthly financial budget and FTE payroll and overtime

Monitored operational viability for new and existing referral sources

Increased patient satisfaction levels leading to client loyalty

Established efficient workflows among the regional areas and consistency monitored processes among the regions

Effectively intervened in directing and managing unplanned visits, concerns and/or challenges with internal and external customers

Established and monitored regional statistical data and developed tracking mechanism for productivity standards

Managed Allocating resources and developed efficiencies to improve and maintain the services of the department/functional unit to ensure a positive financial performance

Developed processes and mechanism with infectious disease department to screen over 100+ patient prior to the arrival from foreign countries resulting in 100% compliance

Operations Specialist, Physician Clinic, May 2012-April 2014

Coordinated pre arrival logistics of new patients

Performed current patient collection of reason of the visit, vitals, and documented patient’s history

Managed patient medical records files

Managed patient financial clearance and accounts payables

Interpreted for international patients during office visit

Reviewed and translated international patients medical records from oversees

EDUCATION

Bachelor of Arts, English Literature, Camden University 2012

Baltimore Community College, Pre Dental, 2015

University of Maryland, Dental, Current

COMPUTER SKILLS

Microsoft office’ EPIC, Adobe PageMaker 6.5, CRM, Skedulo,

COMPUTER SKILLS

French, Arabic, English

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