Executive Assistant Customer Support

Executive Assistant Officer

Airblue International Airline, Ltd

**/**** – Present, Islamabad, Pakistan Achievements/Tasks

Plan special events for the Executive’s organization such as quarterly leadership meetings, group off sites and team events. Preparing financial statements, reports, memos, invoices letters, and other documents.

Technical Support Specialist

Airblue International Airline, Ltd

12/2019 - 04/2020, Islamabad, Pakistan Achievements/Tasks

Support conference calls with various engineering groups’ airline customers. Notify management of all potential delivery delays. Technically support airline and internal technical questions to develop sustainable resolutions so that discrepancies are resolved expeditiously favorable customer relations are maintained.

Acting Supervisor Customer Support

Airblue International Airline, Ltd

04/2019 - 11/2019 Islamabad, Pakistan Achievements/Tasks

Manage the operational activities of the department in accordance with established policies and procedures. Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems. Identify delays, cancellations, and specific customer issues.

Customer Support Specialist

Airblue International Airline, Ltd

03/2018 - 04/2019, Islamabad, Pakistan Achievements/Tasks

Helps customers for reservations, itinerary changes, baggage concerns, and questions about customer loyalty programs.

SKILLS

• Organize Meetings

• Keep Records

• Arrange Travel Plans

• Event Planning

• Prepare Reports

• Proficient in Microsoft Office

• Problem Solving Skills

• Installing Systems

• Problem Solving Skills

• Ticketing Systems

• Software Upgrades

EDUCATION

MSCS

SZABIST/Islamabad, Pakistan

08/2020 – Present, Islamabad, Pakistan

BSCS

NUML/ Islamabad, Pakistan

02/2014 – 02/2018, Islamabad, Pakistan

ACHIEVEMENTS

• Airline Airfares & Ticketing Professional Training (11/2018 - Present)

• Head of Department of Numl Sariki Student Council (NSSC) (10/2016 - 04/2018)

• Project Management Professional PMP (July 2021)

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