Customer Service Representative
Resume:
Done Andrea_Brinkley_Resume... Qu (4)
ANDREA BRINKLEY
**************@******.*** 937-***-**** Kettering, OH 45429
Summary
Diligent Customer Service Specialist brings top skills in customer service, data entry and conflict resolution. Recognized
for resolving customer complaints with integrity and profe
Motivated team player committed to contributing to company success goals.
Personable and dedicated Customer Service Representative with extensive experience in Bath & Body Works industry.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to
maintain customer satisfaction and contribute to company succe
demonstrated passion for building relationships, cultivating partnerships and growing busin
ionalism to maintain customer satisfaction and retention.
‘ss. Articulate, enthusiastic and results-oriented with
Skills
© Credit Card Payment Proce © Courteous with Strong Service Mindset
© Report Creation © Creative Problem Solving
© Report Generation © Issue and Complaint Resolution
© Call Documentation Verbal and Written Communication
© Multitasking and Prioritization Building Customer Trust and Loyalty
Experience
VS&CO Kettering, OH © Provided outstanding service to new and long-standing customers by
Customer Service Specialist attending closely to concerns and developing solutions.
10/1996 - 05/2022
Processed documentation and troubleshot discrepancies to build client
rapport.
Explained benefits, features and recommendations to maximize client
retention.
Improved customer service wait times to mitigate complaints.
Resolved customer inquiries, questions and concerns to consistently offer
quality service and meet performance benchmark
Upheld quality control policies and procedures to increase customer
satisfaction.
L Brands Inc. Bath And Body Works © Established and enforced clear goals to keep employees working
Kettering, OH collaboratively.
Seasonal Supervisor
09/2019 - 02/2020
taff needs.
Provided ongoing training to addre:
Complied with company policies, objectives and communication goals.
Evaluated processes and employee strengths to realign workflows with
changing business demands.
Drove quality assurance and effective evaluation, modification and
improvement of services and developed work plans consistent with
program goals and objectives.
Enforced company policies, answered coworkers’ questions and trained
new personnel.
Education and Training
Centerville High School Centerville Ohio
High School Diploma
CH
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