Student Aide Customer Service

SUSANA MONI

Brooklyn, NY 332-***-**** ***********@***.***

CRIMINAL JUSTICE

Outgoing, motivated, and ambitious Berkeley College graduate with degree in Justice Studies – Criminal Justice and 2+ years of hospitality and customer service experience. Able to excel at prioritizing, and managing multiple tasks simultaneously with minimal supervision. Strong organization, teamwork, and interpersonal communication skills working with diverse clientele. Aiming to pursue criminal justice career path utilizing academic knowledge and professional experience.

EDUCATION

BERKELEY COLLEGE NEW YORK, NY

Bachelor of Science (B.S.), Justice Studies – Criminal Justice Anticipated Graduation August 2024

Associate of Applied Science (A.A.S.), Justice Studies – Criminal Justice August 2021

Relevant Coursework: Human Relations, Criminology, Criminal Procedure, Communication Skills for Criminal Justice Professionals, Forensic Science, Police and Society

PROFESSIONAL EXPERIENCE

NEW HEIGHTS ACADEMY CHARTER SCHOOL New York, NY

Student Aide February 2022 to Present

Conduct administrative duties, including organizing the classroom or making copies.

Prepare lesson plans and gather necessary materials.

Set up education materials before a lesson.

Help students complete their work.

Lead small groups of students.

Work with one student at a time.

BENY’S DELICE BROOKLYN, NY

Barista March 2020 – December 2021

Prepare and serve hot and cold drinks such as coffee, tea, artisan and specialty beverages

Maintain a safe and positive workplace environment by cleaning and sanitizing work areas, service and seating areas, and equipment

Assist guests with selecting menu choices in an informative and pleasant manner including answering questions about menu items, making recommendations upon request, and suggesting additional items based on feedback to increase overall experience and sales

SPRINGHILL SUITES BY MARIOTT NEW YORK, NY

Breakfast Attendant April 2019 – February 2020

Setup morning breakfast buffet layout including replenishing silverware, condiments, and refilling beverage containers

Maintained a safe and welcoming environment by completing cleaning duties within the buffet area and communicating regularly with guests in a positive demeanor

Provided excellent customer service by greeting visitors, relaying customer needs to kitchen staff, and serving food and beverages in a manner that exceeded customer expectations

WHOLE FOODS BROOKLYN, NY

Bakery Service Team Member June 2017 – May 2019

Developed in-depth product knowledge of current department products and product ingredients

Assisted with periodic inventory checks and product examinations for quality and freshness

Maintained a safe and welcoming environment by greeting and communicating regularly with guests with a positive demeanor

SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint)

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