Assurance Technician Customer Service
Resume:
Thalia Lima
Quality Assurance Technician
Analytical Quality Assurance technician with 3 years of industry experience and unmatched troubleshooting ability. Detail-oriented professional consistently praised for management proficiency. Contact
Address
Othello, Washington, 99344
Phone
*********@*****.***
Skills
Quality
assurance
requirements Excellent
Samples
comparison Very Good
Correction
action
planning
Excellent
Specifications
understanding Excellent
Data analysis
Excellent
Documentatio
n expertise Very Good
Policy
Development Very Good
Work History
2017-03 -
2022-01
Quality Assurance Technician
McCain Foods USA, Othello, Washington
● Achieved quality assurance operational objectives by preparing and implementing production,
productivity and customer-service standards.
● Completed deviation forms and recorded findings
of inspection process, collaborating with quality
team members and department managers to
implement procedural remedies.
● Provided regular updates to team leadership on
quality metrics by communicating consistency
problems or production deficiencies.
● Generated detailed reports outlining results and recommendations.
● Inspected finished products for overall quality and adherence to customer specifications.
● Kept inspection journals and daily summary logs as required.
● Promoted adherence to quality standards by
educating personnel on quality control.
● Inspected, verified and documented quantifiable
characteristics of finished goods by comparing
against customer specifications and company
quality standards.
● Educated employees on specific QA standards
and confirmed maintenance of standards.
● Halted production line in case of major
non-compliance of specifications, standards or
quality discovered during inspection process.
2021-07 -
2021-08
Stocker Associate
Lowes Home Improvment, Moses Lake, WA
● Evaluated supplies and product inventory to check for quality and quantity issues and returned
unacceptable materials to vendors.
Technical
capacity Very Good
Sampling
Very Good
Languages
Spanish
Excellent
French
Good
● Took on customer service duties, contributing with teams of up to 10 to achieve top ratings in
satisfaction surveys.
● Assisted in development of trainees, providing
instruction and support to optimize readiness.
● Answered customer questions and provided
detailed product information.
● Greeted customers and directed to requested
products.
● Placed products in correct storage locations to
keep stock areas organized and inventory counts
accurate.
2018-10 -
2020-09
Zumba Fitness Instructor
Zumba Home Office, USA, Othello, Washington
● Encouraged clients to push past comfort levels
while maintaining strong focus on safety and
technique.
● Instructed clients of all skill levels on technique and proper form.
● Established classes to effectively match skill and learning levels of all participants.
● Enhanced client experience by maintaining
motivational and supportive culture.
● Choreographed class routines and paired with
upbeat music selections.
● Developed and organized group fitness health
program for gym of 20 members.
● Encouraged sustainable habits for health, fitness and well-being.
● Maintained cleanliness of group fitness room,
mirrors, floor and fitness equipment.
Education
2012-08 -
2016-06
High School Diploma
Othello High School - Othello, WA
Certifications
Licensed Zumba instructor - 4 years
Data analytics - Currently training
Interests
Fitness
Software engineering
Personal/employee growth
Contact this candidate