Customer Service Certified Trainer

Highly self-motivated and goal-oriented restaurant manager with extensive experience in food and beverage management. Offers employer almost twenty years of capability and considerable experience in all core restaurant functions. Ability to comfortably and effectively communicate with customers, co-workers, and corporate administration of all areas. Keeps energy and composure while working well in accelerated environments. Maintains a commitment to excellence, along with proven ability to deliver high quality work and excellent customer satisfaction. Continually enticing team-cohesion in a goal-oriented restaurant while carrying revenue gains. Serve Safe Certified.

WORK EXPERIENCE

Real Estate Sales Person Jan 2018-present

Austin Realty: Hernando, Mississippi

*licensed in Mississippi

General Manager Jun 2006 – present

Brick Oven Pizza Company: Hernando, Mississippi

• Responsible for all operations of the business. Responsible for sales goals and projections while creating and implementing marketing ideas and strategies into the company structure.

•Implemented and introduced a liquor menu to boost revenue gains.

•Created and performed in strategic and tactical commercials with focus on a broad market.

Ass’t General Manager / Kitchen Manager Mar 2004 – Jun 2006

Roadhouse Grill: Horn Lake, Mississippi

• Responsible for all daily operations of the business: provided leadership to approximately 50 associates with a focus on customer satisfaction.

•Responsible for sales goals and projections, controlling cost centers, ordering, and inventory.

Associate Manager Sept 2001 – Mar 2004

Applebee’s Bar and Grill: Oxford, Mississippi

• Partook in Oxford store opening: entailing the hiring and training of 150 associates.

• Responsible for daily operations of the business which included approximately 75 associates.

• Focused on employee retention, customer service, ordering, and inventory.

Certified Trainer / Server Jul 1999 – Jul 2001

Applebee’s Bar and Grill: Southaven, Mississippi

•Trained new associates: supplying the essential experience to effectively run a restaurant.

•Maintained and was responsible for accurate, up-to-date associate files.

EDUCATION

Associates of Arts Degree in Business Administration (2001)

Northwest Mississippi Community College: Senatobia, Mississippi

Class of 1999

Senatobia High School: Senatobia, Mississippi

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