SANJAY VERMA

Tunisia PMP CSM B.Tech

adq872@r.postjobfree.com +216-********

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PROFESSIONAL HIGHLIGHTS

• Result-Driven Detail oriented professional offering 20 years of vast & varied Cross-Functional experience in Telecom OSS & BSS.

• Extensive Project & Program Management experience, PMO & Project Governance, stakeholder management, budgeting, product and deliverables, Project life cycle management of Traditional and Agile Environments. Mentoring large size teams.

• Due Diligence in Senior Management Engagement, Ownership, Analysis & Solutioning.

• Business Reqt. Analysis, Solution conceptualization, Development, Implementation & Operations Projects.

• Saved and recovered millions of dollars in revenue Leakage for multiple operators.

• Projects: Major Operators in MENA region.

SKILLS & EXPERTISE

CERTIFICATIONS

EDUCATION

Electrical Engineering Indian Institute of Technology New Delhi, India July 1996 - August 2000 PROGRESSIVE LEARNING

Apache Spark with Java Introduction Course Udemy Dec 2020 Data Science Introduction Course Edureka Jan 2021 AWS Cloud Practitioner Essentials Course AWS March 2021 PROFESSIONAL EXPERIENCE

1. Associate Director, PMO Jun -2021 - Current

Subex UK Ltd, Remote (Tunisia)

Projects: Africa Region Customer Accounts

• End to End Project & Program Management

• Profit & Loss ownership

• Manage large delivery teams

• Multi-Million Dollars Yearly revenue Management

2. Technical Project Manager Jan 2018 - Sep 2020

ST2i Consulting, Tunisia

Project: WEDO RA Implementation & Operations @ Tunisie Telecom

• End to End Project & Program Management

• Setup Project Governance

• Gap Analysis & Feasibility Study

• Develop the Roadmap & KPIs for the RA Department

• Streamlined RA Dept. Processes

• Saved millions of Dollars in Revenue Leakage

• Agile Practitioner Servant Leader

• E2E Project/Program Management

• Digital Transformation

• Pre-Sales

• JIRA Software / Confluence

• E2E DevOps Practitioner

• Revenue Assurance

• Business Intelligence

• Data Analysis

• POWER BI

• ScrumAlliance Certified ScrumMaster Oct 2020

• PMI –PMP Certified Feb 2015 – Feb 2024

• Ericsson Value Architecture Practitioner

• PROPS-C Certified Practitioner

• Ericsson CBiO implementation appreciation certificate.

• Certificate course in ITIL Service Management foundation

• Big Data Handson

• UNIX & PL/SQL Programming

• JAVA Software Development

• ETL Solution Designing

• SOA

• Increased Dept ROI to persuade Budget allocation

• Develop RA revenue chain controls & reconciliations

• Complete overhaul of Interconnect Billing/Roaming Solution

• Develop RA KPI with eTOM Risk management processes

• Agile Scrum Framework Alignment

• Organise and Manage Scrum ceremonies

• JAVA, PL/SQL, Shell Programming

• Adhere to Revenue managemenr & control processes

• Manage customer expectation

• Ensure Customer satisfaction

• Enable Cross functional delivery teams

• Sales -> PMO->Delivery->Handover Process adherence 3. Sr. Solution Architect July 2015 - July 2017

Ericsson Global India Pvt ltd., Kolkata

A. Project: UK Home Office Emergency Network, UK

• Business requirement Gathering

• Solution Design for billing system implementation

• Agile Software delivery Process

• Create eTOM aligned Fulfilment/Billing/Invoicing Processes

• Managed multi-cultural distributed teams

4. Technical Project Manager May 2015 - July 2015

Oracle India Pvt ltd., Bangalore, Consulting Global Business Unit Project: Hathway Cable & Wireless OBRM Delivery

• Managed the UAT phase of the Project Delivery

5. Pre-Sales Consultant Oct 2014 - Apr 2015

Gamma Analytics, New Delhi

• Generate Sales from Telecom operators

• Customer Experience Solution Designing

• RA tool solution designing

6. RAFM Project Manager May 2011 - Aug 2014

ASIACELL (Ooredoo Iraq), Sulaimaniya Iraq

• WEDO RAFM Implementation

• RFP Evaluation, Vendor selection.

• Complete business requirement. Create scope document.

• Weekly/ Monthly status meetings with CxO and Ooredoo group directors

• Engage PMO with best practices & Project Governance RA & Fraud Operations Ownerships:

• Validate all product launches.

• Re-Define Sales Dealer commissions & wholesale process

• Re-defining charging logic for VAS services.

7. RAFM Project Manager Apr 2010 -Oct 2010

Ooredoo Tunisia, Tunisia

• RA System Analysis, Design KPIs, Develop Network Element adapters and integrate with the software ETL tool.

• Analysis/ Design/ Development of BSCS integration with RA 8. Sr. Project Manager RAFM Sep 2005 - Mar 2010

Connectiva Systems, MEA

• RAFM Implementation. Large team management

• Gather business requirement (functional and technical).

• Develop scope document & Project plan.

• Estimate project timelines, milestones and the success criterion.

• Estimate resource and project expenses.

• Stakeholder engagement.

Projects Undertaken: RAFM implementation: Zain (Kuwait, Bahrain, Iraq) & Ooredoo Group (Kuwait, Tunisia) 9. Application Engineer Sep 2003 - Sep 2005

International Turnkey systems, Bahrain

Project: MTC Vodafone Bahrain. TABS Billing System Implementation. Support and Operations:

• Font- end Application support

• GSM Provisioning

10. Sr. Software Programmer Jul 2000 - Sep 2003

Telecommunication Consultants India limited (TCIL), Zain Kuwait

• Billing Operations Support Oracle Forms & Reports Development Patch testing and deployment Shell and PL/ SQL programming

• RFP response & Due Diligent proposals

• Gap Analysis of client’s requirements

• Senior Management Engagement

BSS Exp:

• Monthly bill cycle & Mediation Process Analysis and Alignment.

• Sales/RA/Fraud//Billing/Credit control/Cash collection & Dunning process alignment

• Customer Experience

Projects Done:

• RAFM Implementation

• Core solution team Ericsson CBiO & Terra-Data BI Implementation

• ERP Solution Process and Use cases.

• Project status with Top management and Group directors.

• Driving User acceptance testing

• Follow up on delivery and sign off and payment schedule.

• financial tracking and cost optimization

• Defining the RA control points for KPIs and FMS Business Rules

• Manage Software testing for production deployment.

• Bi-Monthly Billing process

• New Service Rating / tariff setups

• Credit control Operation and support

• Batch activations, SIM card Loading from Vendor input files

• Mediation (CDR Polling, processing, filtering)

• JAVA Appln Development with Eclipse.

• Software testing for production deployment

• Create RA Processes according to eTOM risk Model B. Project: Zain KSA BSS transformation, Riyadh

• Plan, assess and drive the whole BSS transformation of Telco-IT full stack landscape from Huawei to Ericsson.

• Manage transformation Handover Operations

• Develop new CRM/Billing Processes

• Organise and Manage Scrum ceremonies

CROSS-FUNCTIONAL EXPERIENCE

PROJECT/PROGRAM MANAGEMENT: ~ 13 years

• PMP-PMI & ScrumMaster Certified

• Large scale complex Telecom project Implementations

• Large size Cross-functional Team Building & Mentoring

• Remote team management for managed services

• Multi-Million-Dollar projects with PMO

• Proven Timely Project Deliveries

• BSS Transformation Projects ownership

• Scrum Master experience

APPLICATION AND SERVICES: ~ 19 years

• Fulfilment Assurance

• CRM: Siebel, Ericsson

• E/// Online charging CS5.0 and Revenue Manager handson

• ERP Solution Process and Use cases(Odoo & SalesForce)

• eTOM Processes Operations

• Customer Experience

• VAS Integration and Operations

REVENUE ASSURANCE: ~ 15 years

• System Implementation:

o Connectiva IRMS ~7 years

o WeDo RAID ~6 years

o Subex ROC RA: Hands on

• Prepaid/Postpaid Revenue chain

• Roaming (TAPIN, TAPOUT, NRTRDE)

• Interconnect & wholesale reconciliation

• Mediation ETL tool implementation

• RA and fraud system Operations

TELECOM FRAUD: ~ 5 years

• Fraud Solution Implementation

o Connectiva solution 3 years

o WeDo RAID FM module 4 year

o Subex ROC FM: Hands on

• Usage & Subscription based fraud

• Pre-Paid fraud

• Sim-cloning /Sim-Boxing/ SMS Spam/ Spoofing/ IRSF

• Business Analysis and scoping for multiple Operators

• Fraud System Swap solutioning with Mobileum

PRE-SALES EXPERIENCE: ~ 3 years

• Billing & RA RFPs for multiple operators

• Preparing technical solution doc

• Product feature and business requirement mapping

• Pre-Sales engagement

• Add-On Sales generation

BSS BILLING/MEDIATION/RATING: ~ 4 years

• Solution Design of E/// CBiO Products

• Design Billing Integration with network Elements

• Expert in Customer profile data management

• Expert in Inventory management/ credit control

management

• Telecom Billing system Operation, TABS/BSCS/Huawei CBS BUSINESS INTELLIGENCE: ~3 years

• ETL Tool Development

• Customer sentiment & experience analysis with DWH

• Define DB Architecture for report generation

• Teradata DWH implementation

• Big Data Apache Spark with Java Hands-on

Software Development: ~4 years

• JAVA Apps Development and System Integration

• DevOps SDLC Handson experience on Jenkins

• AWS Cloud Practitioner Hands-on:

• Bulk SMS app Development with Kannel

Sanjay Verma

is awarded the designation Certified ScrumMaster® on this day, October 04, 2020, for completing the prescribed requirements for this certification and is hereby entitled to all privileges and benefits offered by SCRUM ALLIANCE®. Certificant ID: 001117693 Certification Active through: 04 October 2022 Certified Scrum Trainer® Chairman of the Board

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