Customer Support Specialist

KESHA STANDIFER

**** ***** **** ** ******, GA ***88 · 678-***-****

*********@*****.*** · www.linkedin.com/in/kesha-standifer-CustomerSupportSpecialist

Ambitious and initiative-taking Customer Service Specialist with excellent interpersonal and oral skills. Flexible and adaptable to change and recognized for taking on increased levels of responsibility. Works cooperatively with co-workers and sets example with strong work ethic.

EXPERIENCE

02/2015 - 02/2022

OFFICE MANAGER, ECONO SUPREME

Oversaw day-to-day office operations, including receiving and organizing

correspondence, answering and forwarding calls, and creating business

letters and records.

Managed office inventory and placed new supply orders.

Elevated customer satisfaction ratings by resolving client and case issues

effectively.

Automated office operations for managing client correspondence,

payment scheduling, record tracking and data communications.

Maintained impeccable office organization to support efficiency,

professionalism and performance objectives.

03/2011 - 01/2015

CUSTOMER SUPPORT SPECIALIST, HOME DEPOT INCORPORATED

Provided outstanding service to new and long-standing customers by

attending closely to concerns and developing solutions.

Built client rapport while accurately processing repair documentation and

troubleshooting technical discrepancies through completion.

Relayed productive customer feedback to marketing teams.

Strengthened traceability by developing organization systems for client

contracts, records, reports, and agendas.

De-escalated problematic customer concerns, maintaining calm, friendly

demeanor.

Answered customer questions and addressed concerns, resulting in 33%

reduction in complaint calls.

SKILLS

Active listening

Adaptability

PeopleSoft Training

Conflict Resolution

Communication

Problem Solving

Empathy

Patience

People Skills

Time Management

Microsoft Office

Call Center Operations

Data entry

Technical skills

Customer service

SEO

Social Media

Microsoft Excel

Microsoft Word

SAP

EDUCATION

08/2021 -PRESENT

PSYCHOLOGY, the university of arizona global campus, chandler, az.

B.A. in Applied Behavioral Science, GPA 3.5

08/1992 – 06/1994

BUSINESS MANAGEMENT, GEORGIA STATE UNIVERSITY, Atlanta, ga.

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