Customer Service Hospital

Tyquasia McDaniels

*** ******* ****** ***. ***, Lawrenceville, NJ 08648

Cell phone: 609-***-**** Email: ********.*********@*****.***

HOSPITAL SERVICE TECHNICIAN

Equipment Management Healthcare Services Sterilization

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Skilled, detailed-oriented, and task driven professional specializing in the continuity of excellent client services and customer service. Multitasking individual focused on creating a safe environment where patients and patrons receive the highest quality customer service and customer satisfaction.

CORE COMPETENCIES

Customer Engagement Detail-Oriented Critical Thinking Safety Protocols

Inventory Control Compliance Logistics Sanitation Protocols

Professional Experience

Capital Health Hopewell 05/2019 – Present

Hospital Service Technician

Responsible for equipment management tasks within the hospital to keep equipment operating efficiently

Pick up, clean, and process all equipment, preparing it for patient ready use following all hospital protocols

Conduct machine safety audits according to facility policies

Deliver equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables

Communicate with clinical staff on the topics of equipment features, functionality, etc.

Provide a quality service, performs to quality standards, and meet both patient and hospital needs

Document all maintenance and repairs in a timely manner

Maintain a safe and clean environment in accordance with health and safety protocols

Advancing Opportunities 04/2020 – 10/2020

Residential Support Staff

Assisted residents with daily personal routines, including bathing, dressing, grooming, eating, and using the bathroom

Drove and accompanied patients to appointments

Provided companionship to residents and establishing a trusting relationship with them

Ensured that residents were taking their prescribed medication

Reported any concerns or medical issues

Ensured that the residents' living quarters are safe and well-organized

Kept records of resident activity, behavior, and moods

Led group activities and outings

Performed any reasonable requests that residents asked for

Collaborated with management and coworkers to ensure residents receive the best quality of life possible

HMS Host 12/2014 – 08/2019

Lead Barista

Followed and ensured team followed Food Division Standards and Best Practices

During shift, provided leadership and directed associates in providing food products and exceptional customer service

Ensured team prepared and presented drip coffee, cold beverage, espresso bar and pastry products to HMS standard

Followed HMS merchandising, product presentations and signing standards

Ensured team met speed of service standards

Monitored food quality using HMS checklists

Supported a strong working relationship with store management

Provided on-going training, feedback, coaching, and staff motivation to all associates to maximize team performance and satisfaction

Maintained role model standards in grooming, professional appearance and communications

Met highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy

Assist in preparation and production of all menu items

Assist in ordering food, beverage, dry and paper goods-based budget and needs of the business

Skills

Customer Service

Excellent Communication Skills

Sanitation Management

Sterilization Protocols

Safety Management

Inventory Management

Logistics Management

Problem Solving

Collaboration

Quality Control Protocols

Education

MERCER COUNTY COMMUNITY COLLEGE GLOBAL STERILIZATION BS, LLC.: TRENTON, NEW JERSEY

CRCST Preparatory Course, April 2022

MERCER COUNTY COMMUNITY COLLEGE: TRENTON, NEW JERSEY

Business Administration, May 2021

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