Insurance Agent Customer Service
Resume:
Bertha Eggleston
Licensed Health & Life Insurance Agent
Memphis, TN 38118
************@*****.***
Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent
Staffing Solutions/co Cigna - Memphis, TN
November 2021 to March 2022
Answer incoming call assisting members with bill pay and questions about benefits. Also assisting with plan selection also saving and cancelling plans.
Licensed Health Insurance Agent
Rose International c/o CVS - Memphis, TN
July 2021 to October 2021
Answer incoming calls assisting & educating caller with finding Medicare plans. Licensed Insurance Agent/Customer Service Representative Choice Health - Memphis, TN
April 2021 to July 2021
Answer incoming calls assisting caller with enrollment of specific. medicare plans. An being knowledgeable of medicare and how it works.
Call Center Agent Licensed Health Insurance Agent
Everise C3 c\o UHC - Memphis, TN
July 2020 to December 2020
Answered incoming assisting incoming callers with health insurance needs Liscnsed Health & Life insurance agent
Connexion Point - Memphis, TN
July 2015 to March 2020
Sell Medicare advantage plans over the phones and assist customers with health insurance questions. Education
High school in Academic
Southside Sr. High - Memphis, TN
September 1974 to May 1977
High school or equivalent
Skills
• CSR
• Customer Care
• Call Center
• Customer Service
• Insurance Sales
• Cold Calling
• Telemarketing
• Outbound Sales
• Upselling
• Inside Sales
• Salesforce
• Sales
• Administrative experience
• Clerical experience
• Microsoft Office
• Direct Sales
• Customer support
Certifications and Licenses
Insurance Producer License
Life & Health Insurance License
May 2015 to Present
Assessments
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Professionalism — Highly Proficient
May 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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