Customer Service Clerk
Resume:
Genine White Contact
***********@*****.***
Professional Summary
Seeking a full- time position to leverage acquired academic knowledge and work experience into effectively filling your office clerk position. Seeking to apply my skillset in a dynamic, challenging environment that offers opportunity for growth and advancement.
Education
Merritt College
GPA: 2.30
Key Skills
● Microsoft Word
● Problem Solving
Communication
● Kiosk
● Team Leadership
● Conflict Resolution
● Attentive Listening
● Self-Motivated
● Customer Service
● Office Management
● Computer Software
(Disk Image,
CalWin, Web Files,
Q-Matic)
Experience
10/21/19- Current
Customer Services • Clerk 1 • Alameda County SSA
● Review client’s personal documents
● Enter client information into a computer data base
● Assisting to clients on utilizing the kiosk and ordering their benefit card/ medical card
● Ability to use Calwin, Web files, Qmatic, Kiosk
● Sort and alphabetized all client homeless Mail
● Process over 1000+ pieces of mail daily through with Pitney Bowes
● Index, purge & Archive homeless mail
● Office rounds (mail pick-up/ drop offs)
● Collecting departments supply orders/processing to material department
9/2017-2/2018
Customer Services • Cashier • Burlington’s
● Trained over 3-5 new employees a week
● Open store
● Restoke sales floor daily
● Replace sale tags once a week
● Go backs every Sunday
● Greeting customers with a smile
● Closing store
● Help manage stockroom
● Processing Lay-always
● Counting Inventory
2/2016-9/2017
Customer Services- Guest services- Staff Pro
● Checking for tickets at the entrance
● Guiding guest to restrooms close to their seats, exits, food courts, alcohol courts, seats
● Handing out free gifts to the guest
● Helping with emergencies
● Keeping our guest safe
1/2014-12/2015
Customer Service- Sale Associate- Dutch Hydroponics
● Answering phones and directing the call to the appropriate person
● Restocking sales floor
● Helping each customer with the best experience
● Training 2 new employees a week
● Opening and closing the store
Trainings
● Excel
● Microsoft word
● CPR
● Outlook
● Power Point
● Social Media
● Screening/ Interview
● Mental Health 101
● Stigma and Stereotypes
● Outstanding Customer Service
● Time & Stress Management
● Mandated Reporting
● Preventing Violence in the Workplace
● Understanding the role and responsibilities of a disaster service worker
● Preventing Sexual Harassment
● Client Civil Rights Compliance
References
[Available upon request.]
Contact this candidate