Computer Technician Customer Service

JAROD STOKELY

************@*****.*** • 865-***-****

Education

High School Diploma, Cocke County High School, Newport, TN 2011-2015 Associate's Degree in Graphic Design, Tennessee College of Applied Technology, Morristown, TN 2015–2016

• Proficient in Adobe Illustrator, Adobe InDesign, Adobe Photoshop, and Canva Experience

Tech Associate, Bear Land Realty and Auction, Sevierville, TN August 2021 – Current

• Repaired a variety of devices and equipment to make them available for sale at weekly auctions

• Assisted in auction house deliveries (pick-up and drop-off)

• Operated different vehicles (forklift, box truck, piggyback, farming equipment) Machine Operator, Colgate Oral Pharmaceuticals, Morristown, TN August 2020 – August 2021

• Assembled a variety of dental and makeup products in the factory line

• Operated pallet jacks to move pallets in factory Owner/Computer Technician, FIXACELL, Newport, TN August 2017 – March 2020

• Repaired several different technological devices (computers, tablets, cell phones, systems, etc.)

• Maintained quick and quality customer service for those needing repairs or used devices

• Scheduled orders for parts needed to repair devices

• Managed business transactions and bookkeeping

• Developed relationships with other businesses to build advertisement of services Skills

• Problem-Solving – Experience in repairing different devices (i.e., cell phones, desktop and laptop computers, televisions, printers, tablets, consoles, arcade games); IT for Stinnett Dealership of Newport, TN

(when needed); Proficiency in IOS and Android to assist technical issues for different software; Ability to problem solve a variety of technical issues in customers’ electronics

• Graphic Design – Proficiency in Adobe InDesign, Adobe Photoshop, Adobe Illustrator, and Canva; Experience creating business cards, stickers, t-shirts, journal covers, and flyers for local businesses; Built two gaming applications

• Administration – Proficient in Microsoft Office and PowerPoint; Maintaining an effective schedule for repairing devices and providing orders in a timely manner; Managing daily responsibilities for small business to run effectively

• Customer Service – Kind and welcoming demeanor to new and familiar people; Transparent descriptions of potential problems and the ability to find a solution for clients; Experience working in the fast food industry and retail for ten years

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