Customer Service Representative

Sara Cordova 617-***-****

** **** ******, ****** **. 02124 *************@*****.***

OBJECTIVE

Dedicated customer service professional with 15 years’ experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Energetic customer service specialist eager to obtain a position that makes full use of expertise in building customer relations; A high level of computer knowledge and proven competency in multitasking enables optimal performance in a challenging environment.

EXPERIENCE

Customer Service Manager/Lead Cashier, Save A Lot; Boston, MA

June 2018 to January 2020

●Reconcile cashier and podium cash drawers; processed customer returns & credits

●Coordinated breaks and schedules; managed store coverage based on employee availability

Member Service Representative, Best Doctors Inc.; Quincy, MA

November 2012 to August 2017

●Processed incoming clinical/informational calls, determined eligibility per coverage plans, scheduled appointments

●Provided expeditious, empathetic and active listening levels of service to all members

Bilingual Collections Supervisor, Best Doctors Inc.; Westwood, MA

2006 to November 2012

●Supported department staff by evaluating phone calls and providing feedback/ suggestions for improvement

●Assisted with ongoing staff training; monitored performance of trained employees; recommended training content

●Resolved problems via telephone and escalated calls when warranted

●Opened trouble tickets with associated insurance carriers and communicated issues for internal resolution

●Adhered to all state and federal collection statutes; worked cross-functionally with other CCS teams

●Serviced inbound and outbound calls; negotiated settlements and payment plans

EDUCATION

Madison Park Technical Vocational High School; Boston, MA

September 1997 to June 1999; High School Diploma

NECAT- New England Culinary Arts and Training; Boston, MA

May 2019 to September 2019; Culinary Certificate

JUNIPER BEAUTY ACADEMY; Boston, MA

August 2021 to September 2021; Nail Technician License

QUINCY COLLEGE; Quincy, MA

January 2022 to Present

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