EDUCATION Cincinnati State Technical and Community College

Cincinnati State College

30+ Credit Hours

Nursing Program + Basic Computer Courses

Ross Senior High School

August 1994 – June 1998

Graduated

Skills

Microsoft Windows XP/7/8

Basic Networking

Security Policies

Software/Hardware Installation, Configuration & Troubleshooting

Remote Access

SharePoint

Remote Computing

Knowledge Link

Knowledge Team

Microsoft Lync and MOC

Active Directory

Software purchasing

Citrix & Citrix Apps

Mainframe

Microsoft Office Suite 2003-2013

Adobe

MySQL

Blackberry and apps

iPhone/Ipad and apps

SoftID/SecurID

Keyboarding

Service Now

Ariba

Firmwide

EXPERIENCE

Pizza Hut (October 2018 - Present)

8179 Princeton Glendale Rd space F3

West Chester, Ohio 45069

Started as a driver, after a few months I was promoted to shift lead,

RGM Jan 2020. I have obtained Servsafe certification and completed BCM and

LEAD On training courses.

Brooksource (May 2011 – February 2013)

Siemens/Atos IT Solutions & Services

4705 Duke Drive

Mason, Ohio 45040

May 2011 – August 2017 (Full-Time: April, 2013)

Level II Helpdesk – Remote Resolve

I worked on the help desk assisting employees all over the world with pc issues and installation/troubleshooting of many software items, hardware as well as remote computing issues, including but not limited to RSA Key fobs and Blackberry Phones. I remoted into user's pc's or guide them through how to fix issues themselves. Maintain a 95 – 99% statistical average on trouble call times and solutions. Assisted with level 1 issues and learning.

HDGO – Software Order Team

I worked placing software orders and assisting customers with inquiries regarding software purchasing.

Helping Hands Senior Services

9692 Cincinnati-Columbus Rd.

Cincinnati, Ohio 45241

February 2011 – May 2011

Receptionist, phones, mailing, data entry, customer service, projects, inventory, meter reading, filing, copying, making diagrams, production of newsletter, folding machine, printing, upkeep of office and equipment in my area

Family Dollar

1598 State Route 28

Loveland, Ohio 45140

June 2006 – December 2006

Assistant manager/ Manager, hiring, firing, scheduling, data entry, deposits, answer phones, unload truck, stock, set up displays, payroll, customer service, registers, problem solving.

Related Experience

Microsoft Office 2003-2013

Health Manager

Data Entry

Teletimecard

AS400

Call Centers (ADT and P&G)

Microsoft Works

Adobe

MySQL

Sam

Windows XP, Vista, 7, 8

PHP, HTML, Coding

Registers

UPS/Fed Ex

LOTTO machines

Care Keeper

Continue Link

Pitney Bowes

Answering Multi-Line Phones

Inventory

IT Help Desk

Ariba

Active Directory

Installs (hardware and software)

All IT training pertaining to my job as a HD Agent at Atos along with much software training.

Customer Service

Clarify

Falcon

Internet Research

Blackberry

Apple Mac/iPad/iPhone

Service Now

Mainframe

Citrix & Citrix Apps

PeopleSoft

Remote Computing

Good Enterprise

Ace/Putty

SoftID/SecurID

SharePoint

Some hardware issues (Monitors, Disk Errors/drivers, etc.)

Bloomberg

Customer Service

Management Experience

References available upon request

Contact this candidate