Support Representative Office Assistant

Donyel Titus

**** * ***** *** *** * Fresno, CA **705 559-***-****

*************@*****.***

Objectives: Hard working, ambitious employee interested in entry level position to grow and excel within a company.

Experience

Teacher – (Kids Kare)

12/10/2013 - 10/3/2014

Care for fourteen grade school children at a time

Maintain a safe environment for children

Help with up keep of the facility

Complete daily reports with included accidents and injuries

Associate Teacher (Fresno City College Child Development Center)

8/26/2013 - 5/12/2014

Assist the Head Teacher

Worked in small groups with kids

Prepare meals

Office Assistant – (R2C Lighting)

1/9/2005 - 7/26/2010

File Customer information and estimates

Operate a multi-line phone system

Coordinate schedules of sales reps

Perform satisfaction surveys with customers who recently made purchases

Organized paperwork for monthly meetings

Customer Service Representative/Technical Support Representative – (Alorica)

Date of employment: 03/09/16 - 12/31/17

● Handle customer accounts

● Small technical support

● Operate multi-line phone system

● Address customer concerns

● Defuse customer disputes

● Troubleshoot devices

● Fix minor network issues

● Order replacements

Health Concierge - (Aetna)

Date of employment: 02/05/2018 - 10/01/2021

●Customer accounts

●Health insurance plans

●Multi-link phone system

●Customer advocate

●Multiple computer programs

●Problem solving

●Handle sensitive issues

Vendri Inc.

HR administrator/ Engineer

●Payroll

●Scheduling

●Remote live streaming

●Inventory

●Record keeping

●Emails

●Secretary work

Professional Education

Associates of Arts (AA), Child Development – (Fresno City College)

8/1/2011-5/12/2014

Minor in American Sign Language

Dean’s List

Computer Software

Computer Typing

REFERENCES: Available upon request

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