Service engineer - remote

Summary Seasoned installation and repair technician able to set up, configure and maintain

precision grinding systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and leader.

Schutte Jackson, MI

Perform routine checks on machines and identify any possible problems. Provide customers with regular feedback on service requests and performed off-site corrective and preventive maintenance.

Review and analyze system data to identify escalations and problems. Diagnose equipment malfunctions and complete repairs to restore equipment and maintain uptime.

Assist in installing equipment as well as testing and maintaining equipment. Specialized in high precision grinding systems, completing thorough inspections and skilled repairs.

Regularly consult blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.

Improve customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.

Uphold team productivity and quality objectives by setting and maintaining clear benchmarks for service.

Create written plans and obtain customer consent to proceed. Field Service Technician Lvl 3 01/2019 - 01/2020

Bahmueller Technologies Inc. Charlotte, NC

JUSTIN SMITH

****************@*****.*** 803-***-**** Columbia, SC 29212 J

S

Skills Client-focused service

Overseeing call loads

Equipment calibration

Hands-on diagnostics

Technical acumen

Experience Service Engineer 01/2020 - Current

Continuously applied quality-improvement methodologies to improve work processes.

Installed, set up and repaired devices and system components. Read and interpreted technical documentation in order to accurately configure equipment.

Answered normal and after-hours service calls.

Planned and executed machine acceptance at both headquarters and the customer site (MQ1 & MQ2).

Successfully led key projects which resulted in further customer machine orders and cooperation.

Handled multiple simultaneous deployment projects against strict deadlines. Mentored and trained newly hired employees to explain processes, flow and safety procedures.

Specialized in Siemens systems, completing thorough inspections and skilled repairs. Identified problems and recorded the solutions for reference purposes. Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.

Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting. Managed all administrative operations, including purchase orders, quotations, time sheets and expense sheets.

Traveled to designated area on short notice to support contractors, working weekends and overtime as needed.

Supervised unloading and positioning of equipment and provided instructions to site staff during installation.

Recommended equipment design changes and upgrading, as needed. Skilled at troubleshooting and solving highly complex hardware and software technical issues.

Field Service Technician Lvl 2 01/2017 - 12/2018

Bahmueller Technologies Inc. Charlotte, NC

Handled telephone support calls from customers to determine issues and provide effective solutions.

Disassembled and assembled wide range of hydraulic, pneumatic and mechanical equipment to assist with inspections.

Minimized customer callbacks and equipment failures by reviewing all aspects of the job upon its completion.

Trained customers on equipment use after installation. Ensured that work reports were completed for each field visit. Explained and recommended service options to customers and explained the costs involved.

Field Service Technician 07/2014 - 01/2017

Bahmueller Technologies Inc. Charlotte, NC

Performed annual and preventive service maintenance on all systems. Provided on-site services, installed new systems and escalated customer complaints. Communicated with all partners including vendors, upper management and peers. Resolved customer issues through implementation of troubleshooting techniques. Diagnosed and repaired mechanical machinery issues. Cordially interacted with customers and displayed professional appearance as representative of company.

Followed checklists to inspect drives, motors and belts for comprehensive maintenance.

Collaborated with german colleagues on Service calls and machine installations to complete projects within expected timeframes.

Machine Operator 01/2011 - 07/2014

Bosch Charleston, SC

Comprehended and carried out routine or complex job specifications and requirements.

Received and correctly processed both written and verbal instructions, prints and work orders.

Planned and laid out work to meet production and schedule requirements. Worked on team of 10 employees for over numerous projects. Detected work-piece defects and machine malfunctions, maintaining machines to prevent future malfunctions.

Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste. Completed minor machine maintenance, including oiling parts and cleaning components.

Made appropriate offset corrections for tool wear, broken tools and casting variations.

Monitored machines in operation to detect malfunctions and identify product defects.

Operated, maintained and performed repairs on Bahmueller and Studer Grinding equipment.

Head Bartender 03/2009 - 01/2011

Smokey Bones Bar & Fire Grill North Charleston, SC Created signature cocktails to complement seasonal menu changes and drive bar revenue.

Advertised, marketed and recommended drink options to guests to increase guest satisfaction.

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Reorganized bar stations to streamline overall efficiency and service flow. Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.

Supported servers by preparing specialty drinks for patrons in all areas of establishment.

Taught team members effective procedures and performance strategies to support profitable and successful bar operations.

Created list of signature items to increase overall revenue. Collected food, wine and appetizer orders from patrons and promoted upsell items. Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and garnishes.

Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.

Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.

Waiter 05/2007 - 03/2009

Smokey Bones Bar & Fire Grill North Charleston, SC Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.

Updated repeat customers on menu changes and updates to maintain quality service relationships.

Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.

Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.

Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.

Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.

Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.

Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.

Increased sales of key menu items through effective upselling. Recorded orders and partnered with team members to efficiently serve food and beverages.

Education and Apprenticeship : Grinding Technology 05/2015 Training Bahmueller Headquarters Pluderhausen, DE Lived in Pluderhausen and trained at Bahmueller headquarters for the better part of 1 year. During this time I worked my way through the complete assembly of the bahmueller grinding machines from pre-assembly to final assembly and runoff with the customer. This was a very vital time in my Field service career that definitely helped set me up for success in the future.

Associate of Science: Information Technologies

Trident Technical College Charleston, SC

05/2010

High School Diploma

Blythewood High School Blythewood, SC

05/2006

Certificate: Grinding Technology

High Intensity Grinding Course Columbia, SC

04/2019

Certificate: PLC Programming 03/2020

Siemens Programming Detroit, MI

Service Engineer – United Grinding

Phone : 567-***-**** Email : ****.*******@********.*** Chip Larue

Service Manager - Bahmueller Technologies

Phone : 704-***-**** Email : ****.*****@**********-***.*** Jason Garcia

Global development engineer - Cummins

Phone : 812-***-**** Email : *****.******@*******.*** Adam Bain

Manufacturing engineer - Cummins Fuel systems

Phone : 812-***-**** Email: ****.****@*******.***

References Jeff Flemming

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