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Karen Fritz Resume *.**.**.docx

Karen Lee

**** ****** **** *****

El Paso, TX 79934

Telephone: 254-***-****

Email: adq7ds@r.postjobfree.com

Professional Summary

Customer Service Professional with 20+ Years’ experience in the

Telecommunications, Retail, and Healthcare Industries.

Proficient in Sales, Technical Support & Customer Care.

Familiar with major customer service software, conflict

resolution, and possess a positive attitude.

Skills

Proficient in Microsoft Office Suite: Word, Excel, PowerPoint,

and the following Customer Service Software Programs: iCare,

Oracle, Lithium, E-On, IEX, Workday, Slack.

Work Experience

July 2016 — Present Sprint/T-Mobile- El Paso, TX

Working remotely as an Analyst for the Office of

the President. Duties include responding to

customers who have written to the CEO, and

solving cases. I also tracked social media

postings from Sprint/T Mobile Customers on

Twitter and Facebook; resolving escalated cases

as assigned by management.

October 2008- Sam/’s Club - Temple, TX

June 2017 Part-time Supervisor/Cashier. Supervised 10+

Cashiers. Duties included opening the store,

counting cash drawers at beginning and end of

day, distributing to and reconciling cash balances

with cashiers, customer service.

March 2014- Baylor Scott & White Hospital -

Temple, TX

November 2015 Patient Service Scheduler for the

Cardiology and Bariatrics departments. General

administrative duties as assigned.

May 2006- Sprint - Temple, TX

October 2013 (2006-2011) Payment Specialist II in the

Finance Department. Duties included Billing and

making Customer payment arrangements.

(2011-2013) Federal Government Analyst in the Public

Safety Department. Duties included working with

Federal Government Agencies troubleshooting

phones, Technical Support and ordering

Equipment.

D

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