Customer Service Care
Resume:
Karen Fritz Resume *.**.**.docx
Karen Lee
El Paso, TX 79934
Telephone: 254-***-****
Email: ********@*****.***
Professional Summary
Customer Service Professional with 20+ Years’ experience in the
Telecommunications, Retail, and Healthcare Industries.
Proficient in Sales, Technical Support & Customer Care.
Familiar with major customer service software, conflict
resolution, and possess a positive attitude.
Skills
Proficient in Microsoft Office Suite: Word, Excel, PowerPoint,
and the following Customer Service Software Programs: iCare,
Oracle, Lithium, E-On, IEX, Workday, Slack.
Work Experience
July 2016 — Present Sprint/T-Mobile- El Paso, TX
Working remotely as an Analyst for the Office of
the President. Duties include responding to
customers who have written to the CEO, and
solving cases. I also tracked social media
postings from Sprint/T Mobile Customers on
Twitter and Facebook; resolving escalated cases
as assigned by management.
October 2008- Sam/’s Club - Temple, TX
June 2017 Part-time Supervisor/Cashier. Supervised 10+
Cashiers. Duties included opening the store,
counting cash drawers at beginning and end of
day, distributing to and reconciling cash balances
with cashiers, customer service.
March 2014- Baylor Scott & White Hospital -
Temple, TX
November 2015 Patient Service Scheduler for the
Cardiology and Bariatrics departments. General
administrative duties as assigned.
May 2006- Sprint - Temple, TX
October 2013 (2006-2011) Payment Specialist II in the
Finance Department. Duties included Billing and
making Customer payment arrangements.
(2011-2013) Federal Government Analyst in the Public
Safety Department. Duties included working with
Federal Government Agencies troubleshooting
phones, Technical Support and ordering
Equipment.
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