Customer Service Data Entry
Resume:
Jessica
Young
*****************@*****.***
Sparta, TN
Summary
I worked for the same company for 5 years. I am very delicate worker, I love working with customer service. I love helping customers and get their satifaction to 100%. I have never missed work. I covered shifts when people called out multiple times, had to do doubles shifts. I am looking to succeed my future further.
Experience
Cashier/Sales Associate
The Tiger Market • Cookeville, TN
Play an integral role in customer service and overall sales numbers Clean up minor spills quickly and safely
Maximize positive customer service experience
Assist customers in finding specific grocery items
Maximize positive customer service experienc
10/2016 - 03/2019
Assistant Manager
7-Eleven • Cookeville, TN
Create and manage employee schedules, accommodating individual requests and requirements
Closely monitor food quality and staff interactions with guests, proactively addressing issues to ensure customers receive a positive experience Ensured employees complied with company policies and procedures Manage all team members on shift,
Monitor accounts receivable and accounts payable
Respond quickly and efficiently to customer complaints Monitor the daily activities of 5 staff members
Address and resolve guest concerns, maintaining brand loyalty and increasing customer satisfaction ratings to 100%
Supervise 5 staff members
Assist manager in hiring, supervising, and operating procedures Addressed customer service concerns, resolving issues and ensuring exceptional experiences
Administor payroll alongside manager
Tracked inventory and purchased dining and kitchen supplies 03/2019 - Present
Skills
Education
Customer service Sales
Microsoft office Scheduling
Training Management
Cash handling Excel
WORD Data entry
Customer care
Accounting/ Business
Cookeville Higher Education Campus • Cookeville, Tennessee I started at Nashville State Community College in 2013 and then Vol State took over with Tennessee Tech and then they changed to Cookeville Higher Campus. I was going to for business management/accounting major.
High school
Cookeville High School • Cookeville, TN 05/2012
Languages
Reference
Sheila Clouse
English
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