Customer Service Representative

CARLA SAPENTER-SNEED

**** ********** **** **, ******, TX 75236

214-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Motivated accounting professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems quickly processing transactions.

SKILLS

Ledger and balance sheet competency Benefits, Customer service, database, Compliance, banking laws and regulations documentation, office, websites OSHA compliance Punctual

Customer-service Administrative support

Personable and outgoing Professional phone etiquette WORK HISTORY

KELLY SERVICES, INC. @ NMAC

Financial Representative Irving, TX August 2017 - Present Handled various accounting transactions.

Maintained balancing record with 90% rate of accuracy. LASH GROUP

Benefits Specialist Frisco, TX September 2015 - September 2016 Verifying, coordinating prescription drug benefits for specialty medications. Preparing information providing for physician's office. Taking patient calls, providing record status, assistance with co- pay programs, drug coverage and indications.

INTEGRATED COMMERCIALIZATION SOLUTIONS, ICS

Client Data Specialist Frisco, TX November 2009 - September 2015 Creating accounts necessary to ship specialty drugs to various facilities and physician's offices. Pulling necessary license documentation from state websites and storing in company database per Sarbanes-Oxley Act.

INTEGRATED COMMERCIALIZATION SOLUTIONS, ICS

Customer Service Representative Frisco, TX March 2006 - November 2009 Customer service representative taking inbound call orders for specialty medications. Pulling reports to insure all orders taken prior to specific daily cut offs were shipped accordingly. Taking inbound calls regarding drug indications, side effects and adverse events. AT&T

Clerical Assistant Dallas, Texas December 2001 - March 2005 Monitored, evaluated personnel attendance for employee quarterly pay increases. Managed executive calendar, coordinated weekly project team meetings. Gathered employee data, monitored work schedules, ensured that all departments were properly staffed for each shift.

Received incoming customer calls in a professional manner and provided friendly, knowledgeable assistance.

EDUCATION

DIPLOMA

O D Wyatt High School

Fort Worth, TX

ADDITIONAL INFORMATION

Data Entry (10+ years), 10-Key (10+ years), Customer Service (10+ years), As400 (10+ years), WordPerfect (5 years), PowerPoint (4 years), Microsoft office (8 years), Workforce Planning (2 years)